go to view menu (alt v) cursor right on current view, cursor down to "group messages by conversation" and uncheck it, job done. hthJim ----- Original Message ----- From: m smith To: access Sent: Friday, August 20, 2010 6:26 PM Subject: [access-uk] O E Problem Hello On my Netbook I have Windows XP and the latest version of JFW. Over the last couple of days, some of my in-coming messages are saying Collapsed. I don't know why this has suddenly started to happen. Any advice would be most welcome. Thank you. Margaret Smith