When you run IE, press Ctrl + h for Help, and select "About IE" - that will confirm version. George. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mike Moore Sent: 25 November 2010 20:20 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] JFW 9 and IE Hello, Can someone help please??? I am mentoring with two identical Dell laptop computers, both running JFW 9 and IE 8 I think. When one of them is on IE, all it reads while trying to down arrow is- "open parent document". Any suggestions? Thanks, Mike