I think you need to have a certain subscription to view on-demand content on Sky. Shamsun -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Darran Ross Sent: 08 October 2013 10:44 To: Access-UK Subject: [access-uk] Help Using the Sky On Demand Service Hi. I'm trying to use the above service on my PC, but each time I click on the link to watch the particular show I'm after, all I get is the message that I need to upgrade to SkyGo Extra to download programmes to watch later. The problem is that I don't want SkyGo Extra, I simply want to watch the online version. I've tried this three times now and I keep coming up against the same problem, and there doesn't seem to be a helpline number to call either. Are there any Sky customers out there making use of the online On Demand service, and who may be able to tell me where I'm going wrong with this? Many thanks. Darran Click here <https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== JKuPsHb69xusmIBxS8mYvcms1NiBZB+u3RjJaydNu2tBwg==> to report this email as spam. -- Thousands of people across the UK are supporting Read for RNIB Day this month. Help change the story for blind and partially sighted people and get involved today: http://rnib.in/199Tmd3 This excludes the Isle of Man (IoM) where separate arrangements apply in partnership with the IoM Government and Manx Blind Welfare Society -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by Websense Hosted Security - http://www.websense.com/content/HostedEmailSecurity.aspx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq