[access-uk] Re: Fw: Totally disgusted with Dolphin
- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 16 Jul 2009 16:40:42 +0100
Disgraceful. Not only did they not repair the PC, but they sent it back in an
appalling condition. Do they think because they work in the access technology
world we will accept a lower standard of service?
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Barbara Wilson
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T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx
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Skype: creativeeyes
----- Original Message -----
From: ELEANOR BURKE
To: access-uk@xxxxxxxxxxxxx ; bcab@xxxxxxxxxxxxx ; Dolphin Tech Support
Sent: Thursday, July 16, 2009 4:11 PM
Subject: [access-uk] Fw: Totally disgusted with Dolphin
Hi
You will recall mw posting about Dolphin technical Team and the problems I
was having with Supernova 10.3. I talked about staff on the phone being unable
to answer my queries, various 'shared' sessions in which Dolphin Tech staff
tried to assist by taking control of my computer remotely but time would run
out as they do not own this equipment/software and it is only a trial and
therefore most unsatisfactory and lasts about 5 minutes at a time. Eventually
they agreed to have my computer taken in so they could sort things out there
rather than remotely. My computer was with Dolphin for 2 weeks. they could
not replicate the crashes though I was having multiple and all recorded on the
computer of curse. After 2 weeks they told me they were sending it back. I
duly received said computer yesterday. Opened the carton, box or whatever you
would like to call it. Lots of bubble wrap, no end of it but none of it around
the computer. What the person had done when packing it was put the computer in
and then the bubble wrap to fill the box!!!. I lifted the computer out as
gentle as I could and the back panel fell off. When I put it back though I am
sure not correctly as I am no technical nerde. I attached leads etc and turned
on the computer. It went immediately to a blue screen. I think this is an
absolute disgrace from Dolphin. I asked Lee Mere about a refund on my money
and he said he did not know whom I would write to and he would find out and get
back to me. He sent me an e-mail some time later telling me to apply to Mr
Bennett. Now even I knew it was highly likely to be Mr Bennett but fancy Lee
not even being able to answer that question. Anyway the moral for me is
Dolphin would not appear to be my way forward. What they were doing with the
computer for 2 weeks is beyond me. No business could possibly run like that.
Yet they will be there at Sight Village selling their product. I weould like
my information about them to be made known to all blind people considering
their product.
Eleanor
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