[access-uk] FW: Pre-announcements at New Street Station

From: "Griffiths, Steve" <Steve.Griffiths@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Date: Tue, 27 Oct 2009 16:29:35 -0000
If you use Birmingham New Street station and have any thoughts about the
concourse announcements there, you might be interested in the following
message.

Steve

-----Original Message-----
From: Swift, Rebecca 
Sent: 23 October 2009 13:18
To: #Birmingham JBS Action Users; #Birmingham Users
Subject: Pre-announcements at New Street Station

Hello all

As of today Network Rail have agreed to turn some of the
pre-announcements on the concourse at New Street station for a trail
period.

Prior to the announcements being switched off there were two
announcements per train - one which took place a few minutes before the
train left/arrived at a platform and then one 30 secs to a minute before
the train left.

The announcement that has been switched back on is the one that give
people a few minutes to get down to the platform - the other one has not
been switched back on as it was thought that this one didn't serve a
great deal of purpose as it did not give people enough time to get from
the concourse to the platform. Essentially, half the announcements have
been switched back on.

I am coordinating the feedback and response to this trial therefore I am
asking for as many comments as possible regarding this to be fed back to
me, both from sighted and partially sighted and blind users of the train
station. 

I feel that this is significant progress with Network Rail and therefore
it is essential that I gather as much feedback as possible as to whether
this works for people. It is very important that all feedback is fed
through me so that I know what information is going back to Network
Rail.


The main points to think about at the moment are the following:

Whether you find the station easier or harder to use with the
announcements that are back on now than without them.

Whether you feel more confident using the station now than before
without the announcements.

Whether the station is easier, harder or the same to use now than when
the full quota of announcements was used (before they were switched off)

Whether you find the one announcement per train is enough to be able to
locate platform etc.

And any other comments you may have.



Please pass this on to people you feel may be interested, but again
please make clear that it is very important for comments to be fed
through me.

Also, if anyone has any ideas on how we can gather feedback please let
me know.


Many thanks


Rebecca

Rebecca Swift
Regional Campaigns Officer (West Midlands)

Royal National Institute of Blind People (West Midlands)
58-72 John Bright Street
Birmingham
B1 1BN

Tel: 0121 665 4260
Mobile: 07852775124

E-mail:rswift@xxxxxxxxxxx


www.rnib.org.uk

Even though your eyesight might be fine, your eyes aren't necessarily
healthy.  An eye test can save your sight. Visit
www.rnib.org.uk/happyeyes.



 


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[access-uk] FW: Pre-announcements at New Street Station

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