Hi David
HSBC refuse to make it known, who has the contract for doing the
Braille
statements. They regard this as confidential.
Funny thing is, councils are happy to make it known who has
the contract for different services.
I know RNIB used to have the contract
but not sure if it was renewed.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of David W Wood (Redacted sender "david.g3yxx" for DMARC)
Sent: Tuesday, November 10, 2015 11:39 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Braille from HSBC technical issues
George - nicely put!
Further than this, the producer of their Braille is not up to speed as
the
great traunch of crap which I received from them yesterday was not
adherent
to the latest Braille standards.
Even as a long-term Braille reader, I find their two-sided format
difficult
to read.
I have a vague suspicion that it may be produced, in the northwest of
the
country, by an organisation who seem to have been able to bend the
ears of
financial organisations, and who were responsible for the very poor
log-on
token offered by the co-op bank.
Assuming is, of course, not a basis for factual comment!
ATB
David W Wood
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
George Bell
Sent: Tuesday, November 10, 2015 9:14 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Hi Derek,
Having been in the business of selling and supporting braille
embossers for
around 30 years, I think I can safely say that I do know a modest
amount
about the production of braille.
I don't know who this Equality and Diversity manager is, but he is
certainly
not talking out of his mouth. He certainly knows nothing about braille
production by the sound of things. He may even be being given wrong
information by a lower member of staff.
Any, and I repeat, ANY double-sided braille embosser is capable of
producing
single-sided braille! It doesn't matter what price bracket the
embosser is
in, be it thousands or hundreds of thousands of Pounds.
And even if for some silly reason the embosser was locked in such a
silly
mode, what is to stop them sending 2 new page commands after each
page. The
result would be what you want.
I'm happy to talk to anyone about this if they wish more information.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Derek Hornby
Sent: 10 November 2015 18:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] braille from HSBC technical issues
Hi All
Some of you may remember discussions here about HSBC making changes
that
mean rather than Braille on one side of page, new way is Braille on
both
sides for statements.
Here is what the Ombudsman says on this matter.
I will add in my comments.
"I called HSBC to explain the difficulties you're experiencing. I said
you're happy to compromise in receiving statements on A4 size, so long
as it
is able to compromise in providing you the option to choose Braille on
one,
or both sides of the paper.
HSBC have said it has liaised with its equality and diversity manager
about
this. Unfortunately, it advised this is an option they're unable to
provide
but if it were, they would have happily arranged this for you."
MY COMMENTS
I notice the bank doesn't give a reason as to why they cannot
arrange for
Braille on one side of page.
"HSBC explained statements that are not Braille printed are also
printed on
both sides of the paper. It explained customers who receive
non-Braille
statements aren't provided the option to have one sided paper
statements
either. HSBC have advised it does this in order to minimise the amount
of
paper it uses, which is reasonable."
MY COMMENTS
yes, reasonable if true!
I am told by a sighted person, that back of each and every print
page,
the information is exactly same!
So basically sighted customers do read statement details on one side
of
each page.
It's like this for print
Page 1 statement details
page 2 (back of page 1) general information.
page 3 statement details
page 4 a repeat of back of [page 2
and so on.
So how does that cut down on paper!
"You said as HSBC are able to provide one sided Braille letters then
it
should be able to provide one sided Braille statements too. However,
HSBC
have advised that the production of letters and bank statements are
separate. It explained statements are automated on a different system
and
this system doesn't give the option of having one sided printing."
MY COMMENTS
If that was true, how does the
automated system manage when it comes to grade 1 or grade
2 Braille. As they do offer that choice.
Regards, Derek
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