I cannot be of of too much help here Petrina, but its my guess that the PDF you have which just reports question marks may well be a scanned document. I had one like this although in that case it Window-Eyes reported a few odd characters that appeared to have nothing to do with the contents of the document itself. It was confirmed on the Window-Eyes list that the document was an image, although that wasn't obvious to me. It is strange though if you obtained the two books you mention from the same source, with one being readable and the other not.Then again, I've had this happen with preview chapters from a web site; one readable, the other not because it was scanned. Only other thing I can suggest is to put your question on the GW Micro info list. Sorry I cannot help more. Ray Personal emails: Email me at mailto:ray-48@xxxxxxxx ----- Original Message ----- From: "Petrina Delves" <aunk99@xxxxxxxxxxxxx> : Hi all, : : I am using Adobe® Reader® 7.0.7, and Window-Eyes, 5.5. I have downloaded two : books from the same website, one reads okay, but when I go to read the : other, all I get is ?????????. Is there anything I can do so that I can read : this book?. Thanks in advance for any help. : : All the best : Petrina, : Southampton UK : : ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq