[access-uk] Re: Access Pack From Orange
- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 11 Aug 2005 05:26:21 +0100
Yes, they did mention it to me when I purchased my 6630 and, perhaps
because I asked a few questions, I learned that it was free for the
first three months.
I also learned at that time that they have a joint billing scheme so
that, if you have more than one phone in the family, they can put both
bills on one. We find that best.
--
Carol
carol.pearson@xxxxxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Theresa Hodge
Sent: Wednesday, August 10, 2005 10:05 PM
To: access-uk@xxxxxxxxxxxxx; jaws-uk@xxxxxxxxxxxxx
Subject: [access-uk] Access Pack From Orange
Hi All
Please excuse the cross posting of this message ...
I was talking to Orange Customer Services yesterday about upgrading my
mobile phone, and the lady I was talking to was looking through my
account and mentioned that I was paying for the Access Pack. She told
me that it was to do with accessing the internet, and that I had been
paying for it since June last year. I said that I never access the
internet from my phone and have no intention of doing so. I didn't know
this was on my account, and she told me I had had a three-month trial
and then would have had to cancel it if I didn't want it any more. I
never remember being offered this service, and said that if I had, I
would have turned it down because of my intention never to use my phone
for the internet. She said she would cancel it from now on.
OK, I should have noticed this on my bill and queried it, I hear you
say. Personally I find my printed bills quite hard to read and have
never bothered to ask for braille bills because I had such a bad
experience of braille bills when I was with Celnet - I used to get the
bills after the direct debit was taken out of my account. On
questioning this I discovered everyone was doing everything in their
required timescales, but this didn't help the situation. Celnet told me
I could ring them up when I got my printed bill through and they would
tell me what was on it - OK, I could have rung them up when every
envelope came through the door ... I don't think so!!
On mentioning the issue of the Access Pack to my husband (also visually
impaired), it made him look properly at his bill when it came through
today. He had remembered seeing the words "Access Pack" on his bill
before but had just assumed it was part of the tariff. He rang Orange
and was told it had been on his account since 2003. He said he was
never actually offered this product, because he would have turned it
down if he had been. He managed to get Orange to cancel the Access Pack
and they are apparently going to refun the last three months of the
payment.
Does anyone else have any experience of this Access Pack being added to
their account without their knowledge? Is it automatically added when
someone buys an internet-compatible phone?
I look forward to hearing anyone's experiences / comments.
Theresa Hodge
theresa.hodge@xxxxxxxxx
Theresa Hodge
theresa.hodge@xxxxxxxxx
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