Hi eamonn, It sounds to me like the problem is at the BT end. ----- Original Message ----- From: <eoconnor@xxxxxxx> To: <vicsireland@xxxxxxxxxxxxx> Sent: Tuesday, June 19, 2007 1:33 PM Subject: [vicsireland] internet access problem Hi folks, for some reason, I'm not sure why, I've had no internet service since yesterday. I'm using Windows XP, with Internet Explorer 7 and Firefox. My provider is BT. The lights on the router seem ok, with one exception: "i/o 100m". the other lights are: PWR/SYS, DSL, USB and PPP, all of which light. The router is a Zyxel Prestige 600 . All connections appear fine, and I do have a (BT) phone service. I scanned my pc with Spybot S&D, and deleted one item. I noted a restore point was created before deletion. how can I locate this restore point, just in case there's a connection between no internet service, and the scan results. I think I was online after the spybot scan, though. AVG anti-virus scans found nothing. The Internet Explorer andFirefox messages are similar, though not identical - along the lines of, server not found Am I missing anything obvious? thought I better check here, before contacting BT. Not sure where to view the status of various devices? As ever, regards with thanks. Eamonn ********************************************************************** This communication is intended solely for the person or entity to which it is addressed and may contain privileged and/or other confidential information. If you are not the intended recipient, or believe that you have received this communication in error, please do not print, copy, retransmit, disclose, distribute, disseminate or otherwise use the information. Also, please indicate to the sender that you have received this email message in error, and delete the copy you have received. For more information on the Office of the Refugee Applications Commissioner please consult our website at www.orac.ie This footnote also confirms that this email message has been swept for the presence of computer viruses. **********************************************************************