I think I have figured out how to use it, but it is not intuitive, and less
knowledgeable computer users will find this difficult.
Jeanette
From: vibug-support-bounce@xxxxxxxxxxxxx
[mailto:vibug-support-bounce@xxxxxxxxxxxxx] On Behalf Of Amy Ruell
Sent: Thursday, November 03, 2016 1:52 PM
To: vibug-support@xxxxxxxxxxxxx
Subject: [vibug-support] Re: Uber Pilot with the Ride
Hello,
Well, I took the plunge and updated before I knew all of this. I was at a
meeting at the Attorney General's office today and the whole issue around Uber
and lift excess ability came up. Apparently, they have been made aware that the
option to book with the righted through the pilot program is broken at the
moment. Hopefully they will fix it soon. I am still having other issues, such
as not having any money charged to the ride when I book trips through the ride
option.
Amy
Sent from my iPhone
On Nov 3, 2016, at 1:04 PM, David Kingsbury <davidkingsbury77@xxxxxxxxx> wrote:
Hi Jeanette,
Thanks for this. I finally figured it out with a little twist on what you said.
The screen has an upper part where you put in your pickup and destination, and
a lower part where you can navigate among 5 pages where the various types of
ride choices are divided up. Using VoiceOver, this means doing a three finger
swipe from left to right or right to left. When I first went in, I landed on
page 2 of 5 where my only choices were Uber Pool and Uber Ex. I had to navigate
to page 1 to get the choice of the Ride. So I think it works (I’ll see this
afternoon when I use it), but it is less than intuitive.
David
From: vibug-support-bounce@xxxxxxxxxxxxx
[mailto:vibug-support-bounce@xxxxxxxxxxxxx] On Behalf Of Jeanette Kutash
Sent: Thursday, November 3, 2016 11:42 AM
To: vibug-support@xxxxxxxxxxxxx
Subject: [vibug-support] Re: Uber Pilot with the Ride
David, there actually is. It is confusing, but my husband and I just figured it
out. It is not obvious, so let me explain. First of all, you have to do the
“where are you going. Also, instead of showing as “the ride:”, it shows as
“mbta uber ex”. If you see that, you will see the correct “ride fares”. Also,
you should know that you cannot edit your search option, as if you do that, the
App sees you as “changing your destination” and it will not honor your “MBTA
Ride option.” It will then charge you the full fare. It is confusing, I admit,
but we were able to see the “ride fares” and able to book them, as far as we
can tell. My next phone call will be to Mr. Nyem to let him know that many
people on the pilot program will be confused by this.
Jeanette Kutash
From: vibug-support-bounce@xxxxxxxxxxxxx
[mailto:vibug-support-bounce@xxxxxxxxxxxxx] On Behalf Of David Kingsbury
Sent: Thursday, November 03, 2016 8:56 AM
To: vibug-support@xxxxxxxxxxxxx
Subject: [vibug-support] Uber Pilot with the Ride
Hi folks,
Yesterday, Uber did a major update of their app. As best as I can determine, if
you are participating in the pilot program with the Ride, do not, I repeat, do
not do this update. There is no way to request the Ride. I double checked this
with a sighted user. It is not just a Voiceover issue. I sent a message to Uber
on this. I will also try to notify the MBTA later today.
David
David
