[THIN] Re: permissions / attributes issue when printing from IE
- From: "Rick Mack" <ulrich.mack@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 2 Jun 2008 11:05:03 +1000
Hi Gabriel,
Try giving users write access to
%systemroot%\system32\spool\drivers\w32x86\3.
What might be happening is that you've installed a new HP printer driver,
and an updated driver include file. If the include file is common to a bunch
of HP printers, then their unidriver descriptor files *.GPD will have to be
recompiled before any printers using that driver will print. If user's don't
have write access to %systemroot%\system32\spool\drivers\w32x86\3, then
it'll need an admin accessing the printer before it will work again.
regards,
Rick
--
Ulrich Mack
Quest Software
Provision Networks Division
On Fri, May 30, 2008 at 9:07 PM, gabriel byrne <gabriel_byrne@xxxxxxxxxxx>
wrote:
> Hi all,
>
> I posted some time ago about an issue i was experiencing. the issue is that
> when users try to print from IE on the cps 4.0 x64 bit platform randomly and
> intermittent ly they get blank pages
>
> i have tracked the issue down to this.
>
> a user reports the issue on a server. i connect using a custom connection
> to the same server and login using a test account the issue is present. i
> see nothing in the print previwe except for a url accross tyhe bottom of the
> page which reference the temp directory in their profile.
>
> i logoff the test user and logon via ICA using an admin account the issue
> is not present and i can see the print preview.
>
> i then logoff the admin account and login again using the test account and
> this time when i go to print preview i can see the correct information.
>
> the user who originally reported the issue is also able to print
> sucessfully without having logged off or closed their browser
>
> this happens on all servers intermittently. any ideas much appreciated as i
> can find nothing that describes this issue.
>
> regards
> Gabriel
>
>
>
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