Our Citrix environment has an idle timeout set for 60 minutes, and a disconnect timeout of 10 minutes. Users that aren't saving their work are losing open documents. It's obviously their fault, but seems to happen a lot. My problem is that autorecover works if an Office app crashes (or terminated when I test), but if the session is reset the autorecover file is deleted. I found this on MS's site: When AutoRecover Files Are Deleted To keep from filling up your AutoRecover location with nonessential files, AutoRecover files are automatically deleted in the following situations: * The file is manually saved. * The file is saved with a new file name by using Save As. * You close the file. * You quit Excel, whether you choose to save the file or not. * You turn off AutoRecover for the current workbook. * You turn off AutoRecover. Does anybody have a workaround for this? Thanks, Roger Riggins Network Administrator CCA, CCNA, MCSE w: 319.352.2630 x306 c: 319-290-5687 Lutheran Services in Iowa http://www.lsiowa.org <http://www.lsiowa.org/>