[THIN] Re: csg problem
- From: Thin Fan <thinfan@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 12 Oct 2004 19:04:05 -0700
Chris,
If you are only running into this at a SPECIFIC location, then chances
are good that they are the problem.
Things to ask or check:
1) Are they using a Forward Proxy for Outbound Internet? If so, you
may need to check your settings for how your dealing with ICA Clients
behind a Proxy (in the NFUSE Admin page).
2) Are they blocking any outbound ports or connections for their users?
I would guess #1 is your problem more than likely...ah the joys of
supporting your network and the end users networks you didn't
configure....
If you take a working Laptop to their site and it only fails on their
network, then at least you've narrowed it down.
If you are using the CSG correctly then the only port needed from the
Client to you is 443, BUT if it's going through a forward proxy you
can have issues.
ThinFan
On Wed, 13 Oct 2004 10:15:57 +1000, Chris Hill <chill@xxxxxxxxxxxxxxxx> wrote:
> We have an external connection from the internet system
> setup using secure id, nfuse and can connect to it and using
> it from most locations, however we have hit a location where
> it doesnt work.
>
> From state education dept schools we get the secure
> connection, log in using the secure ids and get our list of
> applications. When I click on one using the java client and
> it gets 2/3rds of the way through the red line of connection
> when I get the message "There is no route to the specified
> subnet address" I then tried installing the ica client and
> tried again and I get two different messages depending on
> the application "There is no Citrix SSL Server configured on
> the specified address" or "Cannot connect to the Citrix
> Metaframe Server. There is no Citrix SSL sevrer configured
> on the specified address"
>
> Is this likely due to the schools firewall not letting the
> secure conection (pt 443) back into their network?? Or is
> there something else that you can think of that may be
> causing the problem? Are we sending some pt 1494 or
> something??
>
> Any methods you can think of that I can use to check what is
> happening?
>
> Many Thanks
> Chris Hill
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Do you know which applications are abusing your CPU and memory?
Would you like to learn? -- Free for a limited time!
Get the RTO Performance Analyzer to quickly learn the applications, users,
and time of day possible problems exist.
http://www.rtosoft.com/enter.asp?id=320
**********************************************************
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