[THIN] Re: USERINIT hangs - users get a blank screen when logging on (no shell).

Chris,

I never thought going that direction.....makes so much sense...I'm wondering 
why we never thought of it.

First thing tommorow (I have a second opinion to do) I check is this.

Thanks for sharing
Is this something to add at TweakCitrix.com???

grx
Rob Beekmans
A-Tree Automatisering
  ----- Original Message ----- 
  From: Chris Coleman 
  To: 'thin@xxxxxxxxxxxxx' 
  Cc: Sam Franklin ; Alex Kummer ; Barry Robinson ; Brendan Alderslade ; Brett 
Whinnen ; Christina Andreou ; Paul McCarthy 
  Sent: Sunday, July 14, 2002 10:30 AM
  Subject: [THIN] USERINIT hangs - users get a blank screen when logging on (no 
shell).


  G'day,

   

  I've just spent a couple of hours remotely troubleshooting and fixing this 
little problem on a couple of MetaFrame servers, so I thought I'd share the fix 
so that others don't get caught...

   

  Symptom: Users successfully enter their username & password to any of the 
sites Metaframe servers, the Usrlogon scripts run, but they're then left with a 
blank screen. It appears that the shell (Explorer) isn't being started by 
Userinit. Opening the task manager (Ctrl F1) and starting Explorer from there 
successfully starts the shell. Task manager shows Userinit as still running.

   

  Cause:  Several of the font entries in the registry 
(HKLM\Software\Microsoft\Windows NT\Current Version\Fonts) were UNC paths to a 
server that had failed. Userinit gets stuck trying to get a connection to IPC$ 
on the failed server to load the fonts.

   

  Fix: Copy the font files to the Citrix servers and update the registry 
entries to point to the local location. Funnily enough, users can not only log 
on properly, but the logon also happens faster than before. J

   

  This is a "gotcha" for doing a client install of some software that requires 
a server install on a file server and a client install on the Citrix servers. 
These particular systems must've been running for years like this...

   

  Regards,

  Chris Coleman

  BE CCEA MCSE RHCE RHCX

  Connected Solutions Group

  Darwin, NT, Australia

   

   


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