[THIN] Re: Typing Delay - Need some expert advice......please!!!!
- From: "Steve Greenberg" <steveg@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 26 Oct 2004 21:57:22 -0700
Do you have any "plug-ins" loaded with Outlook? I notice, unrelated to
Citrix, that I get this kind of delay all the time in Outlook on my
notebook. I have a spam filter and some other stuff running and it always
seems to momentarily "lock up" my Outlook.
Another place to look is a connectivity, or DNS issues, with your Exchange
and/or POP server, I see this a lot in production networks......
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd. suite D8453
Scottsdale, AZ 85262
(602) 432-8649
(602) 296-0411 fax
steveg@xxxxxxxxxxxxxx
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of adamadz
Sent: Tuesday, October 26, 2004 9:55 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Typing Delay - Need some expert advice......please!!!!
Hi everyone,
We're experiencing intermittent (but frequent) typing delays on both of our
Citrix environments (one production one soon-to-be-production) but I feel
I've been down almost all of the normal paths. Here are the stats:
Production environment: 5 servers, DL360 G2s, MF XP 1.0, Microsoft Windows
2000 Advanced SP3 + KB324446, KB824146, KB81669 Hotfixes, 2GB RAM, Office
2000 Test environment: 6 servers, DL380 G4s, MF XP 3.0, Microsoft Windows
2000 Advanced SP4 + All hotfixes (as of last week) + all Citrix hotfixes,
Office 2003
In both environments, we get occasional typing delays from users for a few
seconds when they're using email (Outlook is editor, not Word).
CPU/Memory are both fine during the reported sluggishness. Network latency
is well below the threshold as this is happening even on the local LAN
segement. I've run bandwith and ping testing and this comes back with 890
MB/sec and less than 1 ms delay time. Port speed and duplex has also been
locked down on the server NICs and switchports....
But we're still having a noticible issue.
With the non-production boxes, only a handful of users are on them, so maybe
1 person per server and there's still a problem... I'm at my wit's end and
I've already opened a ticket with Citrix, but it's a painful process since
it's only an intermittent issue. Speedscreen is not turned on. As I
mentioned, since users on the same subnet with a Gigabit connection are also
having the problem, I don't see how it can be bandwith/latency related. I'd
rather not mask the problem before actually finding out the root of it.
I've tried disabling all of the Citrix virtual channels and still no luck..
Has anyone else had this happen? Any ideas on what I might be missing?
Does this sound Citrix related or network related? Any gut feelings?
Any help would be greatly appreciated.
-adamadz
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