[THIN] Re: Strange Problem after Applying MS03-039 Patch

*bah*  No dice.  Reapplied SP6 and the two RPC patches.  I get the same
errors, Metaframe COM Server won't start, and we can't connect over ICA,
even though the services are started.  I'll keep pluggin' along to see if I
can find something else out.
 
Thanks for your help.
 
Jen

-----Original Message-----
From: Armstrong, Robert [mailto:robert.armstrong@xxxxxxxxxxxxx] 
Sent: Thursday, September 18, 2003 11:52 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Strange Problem after Applying MS03-039 Patch



Try re-applying Windows NT SP6a and then the security patch.  That may
repair any damage that was done and get you back on your feet again.

-----Original Message----- 
From: Jennifer Booth [mailto:jennifer.booth@xxxxxxxxxxxxx
<mailto:jennifer.booth@xxxxxxxxxxxxx> ] 
Sent: Thursday, September 18, 2003 2:46 PM 
To: 'thin@xxxxxxxxxxxxx' 
Subject: [THIN] Re: Strange Problem after Applying MS03-039 Patch 


Heya Brian - and anyone else that might be able to help! 

        I haven't gotten very far in my troubleshooting, as I don't have 
debug priveleges as yet.  But it seems that the mystery is deepening.  Now, 
I'm getting error messages when I try to connect that it can't start 
termsrv.exe, mfcom.exe, etc. Application popup: termsrv.exe - Unable To 
Locate DLL : The dynamic link library ImaSystem.dll could not be found in 
the specified path.  The DLL's are in the right place in the path, and the 
system is reporting the system root correctly.  Is it possible that the 
registry is corrupted or something weird?  It seems like I'm chasing ghosts.


Thanks, 

Jen 

-----Original Message----- 
From: Brian Lilley [mailto:Brian.Lilley@xxxxxxxxxxxxx
<mailto:Brian.Lilley@xxxxxxxxxxxxx> ] 
Sent: Wednesday, September 17, 2003 10:04 AM 
To: 'thin@xxxxxxxxxxxxx' 
Subject: [THIN] Re: Strange Problem after Applying MS03-039 Patch 


I would use procexp from sysinternals on the server to see if the server 
actually manages to start the desired APP.EXE...and if it does, find out why

it is dying. 

If the exe is starting then I would then use Dependency Walker which allows 
you to trace the startup of a program so that you can see exactly what it is

doing.  

Also, using regmon.exe and filemon.exe also from systinternals will show you

any file access problems or reg problems... 

Where this all falls apart is the fact that the program runs fine from 
within the desktop....so I would wonder what the difference is, I'm flakey 
on this Citrix stuff, but  as far as I know, when an app is run within the 
context of a 'seamless windows', the app.exe is started up along with one 
wfshell thingy...not sure what that is, but my point is that perhaps the 
app.exe is struggling to start in this context... hopefully the sysinternal 
tools I have mentioned may help you... 

have fun... the sysinternal tools are well worth their weight in gold.... 

cheers, Brianos :o) 

-----Original Message----- 
From: Jennifer Booth [mailto:jennifer.booth@xxxxxxxxxxxxx
<mailto:jennifer.booth@xxxxxxxxxxxxx> ] 
Sent: 17 September 2003 17:47 
To: 'thin@xxxxxxxxxxxxx' 
Subject: [THIN] Re: Strange Problem after Applying MS03-039 Patch 


Yes, they run just fine locally... Just the publishing aspect doesn't seem 
to work. 

Jennifer 

-----Original Message----- 
From: Brian Lilley [mailto:Brian.Lilley@xxxxxxxxxxxxx
<mailto:Brian.Lilley@xxxxxxxxxxxxx> ] 
Sent: Wednesday, September 17, 2003 9:49 AM 
To: 'thin@xxxxxxxxxxxxx' 
Subject: [THIN] Re: Strange Problem after Applying MS03-039 Patch 


Hi Jennifer, are you able to run the application up from the desktop when 
that comes up? 

-----Original Message----- 
From: Jennifer Booth [mailto:jennifer.booth@xxxxxxxxxxxxx
<mailto:jennifer.booth@xxxxxxxxxxxxx> ] 
Sent: 17 September 2003 16:57 
To: 'thin@xxxxxxxxxxxxx' 
Cc: Wei-ming Mao 
Subject: [THIN] Strange Problem after Applying MS03-039 Patch 


Hi Gang - 

        We are running into a problem on one of our servers after applying 
the latest RPCSS patch from Microsoft.  The server is running Windows NT 
Server 4.0 Terminal Server Edition, Metaframe XP FR1.  Since installing the 
patch, published applications aren't working, however, the published desktop

*does*.  When trying to run the app, all you get is the Initializing, and it

dumps out right away, the application never comes up.  But the desktop 
connects and comes up.  Which is very strange.  We did notice that about the

time the patch was installed back on 9/10, the Metaframe COM Server ceased 
to start, and we can't get it to start at all.  We get a 7009 Event ID from 
Service Control Manager, Timeout (120000 milliseconds) waiting for service 
to connect.  We tried applying a KB article on Citrix's website that the 
Path variable was set incorrectly and found that it wasn't set at all.  We 
copied over from the known good server and rebooted, but the service still 
didn't start.  That's the kicker to this problem... We do have an identical 
server with the same setup and patching, only it works properly.  Anyone 
have any good ideas for me? 

Thanks so much! 


Jennifer 

Jennifer Booth 
Sr. Network Engineer 
Peregrine Systems, Inc.

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