[THIN] Re: Really weird printer issues

How often do you reboot the servers, or stop/start the printer queue?

On 3/31/06, Edward VanDewars <evandewars@xxxxxxxxx> wrote:
> So I have Citrix policies defined to create and set as default a printer
> based on either client name (on thin clients which users can't change) or IP
> (via DHCP and subnetted so I know that a client in a given area will get an
> IP in a given range).  Users in lab A get printer A and only that printer
> created and set as default when working in that lab and the same for lab B
> (with printer B).  In all I have 15 such policies and everything has always
> worked fine until a few weeks ago.
>
> Suddenly some users log in to a lab A computer, hit File - Print, see
> printer A in the print dialog, hit ok, and their print job goes to printer B
> (on jobs that are large enough, I actually see a status window that says
> "printing to B" even though printer A was in the original print dialog box).
>  What's even stranger is that if I leave the app open and hit file - new and
> create a new document and print that document it goes where it is supposed
> to go.  The printers A and B are different models and the print dialog shows
> the appropriate options for printer A, even when the job then goes to B.
>
> I have verified this myself and was just blown away that file - print showed
> printer A (and only printer A, nothing else was in the printer list) but the
> job printed to printer B.
>
> This doesn't happen for everyone and in fact it only happens for (some)
> users in lab A and when it happens they only print to printer B ( i.e. users
> in lab B never end up printing to printer A and users in lab A never end up
> printing to printer C, etc.).  It happens in at least Word, Publisher, and
> IE.  In one case I verified that the user never even used a terminal in lab
> B so I know that the printer was not stored in their profile.
>
> This is in PS 4 with rollup 1 and Win 2k3 but no SP1.  Clients are Wyse
> 1200LE thin clients.  Not that is should matter, but the policy assigning
> printer A to lab A has the highest priority of all the printer policies.
>
> Again, this just started happening a few weeks ago but, of course, "nothing
> changed" (except Windows updates) so I'm at a lost.  I have not been able to
> determine if it is always happening on a specific server or if it is
> farm-wide.  Any help would be greatly appreciated.
>


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