[THIN] Re: Really weird printer issues
- From: "George Yobst" <george.yobst@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 31 Mar 2006 10:21:50 -0800
How often do you reboot the servers, or stop/start the printer queue?
On 3/31/06, Edward VanDewars <evandewars@xxxxxxxxx> wrote:
> So I have Citrix policies defined to create and set as default a printer
> based on either client name (on thin clients which users can't change) or IP
> (via DHCP and subnetted so I know that a client in a given area will get an
> IP in a given range). Users in lab A get printer A and only that printer
> created and set as default when working in that lab and the same for lab B
> (with printer B). In all I have 15 such policies and everything has always
> worked fine until a few weeks ago.
>
> Suddenly some users log in to a lab A computer, hit File - Print, see
> printer A in the print dialog, hit ok, and their print job goes to printer B
> (on jobs that are large enough, I actually see a status window that says
> "printing to B" even though printer A was in the original print dialog box).
> What's even stranger is that if I leave the app open and hit file - new and
> create a new document and print that document it goes where it is supposed
> to go. The printers A and B are different models and the print dialog shows
> the appropriate options for printer A, even when the job then goes to B.
>
> I have verified this myself and was just blown away that file - print showed
> printer A (and only printer A, nothing else was in the printer list) but the
> job printed to printer B.
>
> This doesn't happen for everyone and in fact it only happens for (some)
> users in lab A and when it happens they only print to printer B ( i.e. users
> in lab B never end up printing to printer A and users in lab A never end up
> printing to printer C, etc.). It happens in at least Word, Publisher, and
> IE. In one case I verified that the user never even used a terminal in lab
> B so I know that the printer was not stored in their profile.
>
> This is in PS 4 with rollup 1 and Win 2k3 but no SP1. Clients are Wyse
> 1200LE thin clients. Not that is should matter, but the policy assigning
> printer A to lab A has the highest priority of all the printer policies.
>
> Again, this just started happening a few weeks ago but, of course, "nothing
> changed" (except Windows updates) so I'm at a lost. I have not been able to
> determine if it is always happening on a specific server or if it is
> farm-wide. Any help would be greatly appreciated.
>
--
--------------------------------------------------------------------------
George Yobst, Library Technology Analyst phone: 503.723.4890
Library Information Network of Clackamas County fax: 503.794.8238
16239 SE McLoughlin Blvd, Suite 208 web: http://www.lincc.lib.or.us
Oak Grove, OR 97267-4654 email: george.yobst@xxxxxxxxx
"...it is impossible for anyone to begin to learn
what he thinks he already knows." - Epictetus
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