[THIN] Re: PS4 apps keep hanging randomly- please help!
- From: "Grant, Lachlan ISMC:EX" <Lachlan.Grant@xxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 18 May 2006 15:07:48 -0700
You may want to check out this thread that Jeff Pitsch started a while
back...
=======> FORWARD:
Yes it was something they actually went to Robin about and he said it
was an undocumented fix and that everyone should be running the latest
and greatest.
Jeff
On 3/15/06, Michael Pardee <pardeemp.list@xxxxxxxxx> wrote:
We are using 1.5.4.20 - the latest is 1.6d. We will definitely test and
look at updating...
On 3/15/06, Michael Pardee <pardeemp@xxxxxxxxx > wrote:
We are using 1.5.4.20 - the latest is 1.6d. We will definitely test and
look at updating...
On 3/15/06, Michael Pardee < pardeemp.list@xxxxxxxxx > wrote:
checking our version right now. UPHClean is installed everywhere here.
On 3/15/06, Jeff Pitsch <jepitsch@xxxxxxxxx > wrote:
I don't remember what version it was.
Jeff
On 3/15/06, Jeremy Saunders <jeremy.saunders@xxxxxxxxxxx > wrote:
Interesting. I can't believe that no one has come across that before. So
what version of UPHClean were they using?
Cheers,
Jeremy.
"Jeff Pitsch"
<jepitsch@xxxxxxx
om>
To
Sent by: thin@xxxxxxxxxxxxx
thin-bounce@freel
cc
ists.org
Subject
[THIN] Re: Office 2003
applications
16/03/2006 04:18 hang
AM
Please respond to
thin
Ok, in the final analysis from Microsoft, the problem was the simple
fact
that the customer was using an older version of UPHCLEAN. UPHCLEAN was
deleting some registry entries too early and Office was trying to write
to
them after they were removed sending the process into a nasty little
loop.
Jeff
On 3/14/06, Michael Pardee < pardeemp.list@xxxxxxxxx> wrote:
Jeff, just following up on this one. Did disabling the error Reporting
Service eventually fix the issue?
On 1/25/06, Jeff Pitsch < jepitsch@xxxxxxxxx > wrote:
No. It's other applictions as well as Outlook and it affects
applications that don't necessarily access the network.
Jeff
On 1/25/06, Ruben Spruijt < Ruben.Spruijt@xxxxxxxxxxxx > wrote:
Hi Jeff,
It's not this issue ..? (below)
Ruben
> > If you have any Servers with HP NC7781 NIC's installed (Hp DL
> 380's, DL 360's and others), you may experience excessive
> retransmits, Outlook hangs, file copy performance issues, cluster
> failovers, etc.
> >
> > Cause:
> > The driver defaults to "Offload TCP transmit Checksum"
and "Offload
> Ip Transmit
> > Checksum". This is a performance enhancement designed to relieve
> the TCP and IP
> > components of the IP checksum calculation overhead and assign
that
> duty to the NIC.
> > Normally this is a preferred method of operation. The HP NC7781
> NICS periodically
> > miscalculate the TCP checksum. This causes connection timeouts
> periodically and
> > more importantly, Outlook hangs between 10 and 20 seconds. With
the
> latest firmware
> > and drivers installed, the issue is still prevalent. The box
that
> receives a
> > response with an incorrectly calculated checksum simply throws
the
> malformed
> > response away, never delivering the data to the application.
> > Resolution:
> > In the Netcard driver configuration dialog box, disable Offload
> checksum
> > calculations. This will allow the TCP and IP components to
> calculate their own
> > checksums.This change does not require a reboot or involve a
> service interruption, normal
> >
> > change control procedures should of course, always be followed!
--
Michael Pardee
www.blindsquirrel.org
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Michael Pardee
www.blindsquirrel.org
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Michael Pardee
www.blindsquirrel.org
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Michael Pardee
www.blindsquirrel.org
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Pavlo Ignatusha
Sent: May 18, 2006 2:00 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] PS4 apps keep hanging randomly- please help!
Hi group,
Sorry for a bit of a re-post but I'm really in the pickle now.
I'm trying to troubleshoot a recent problem we are having. Users logging
to published apps (MS Office 2003) and are working fine for some time
(anywhere from 3 min to 12 hours)and then the app title says "Not
Responding" and the app hangs. If you have more apps within same session
they may remain responsive or can be non-responsive as well. CMC shows
session as active and if admin shadows the session he connects to the
same hanged app. You can disconnect and reconnect to that application
but can not make it responsive again. This is a new install and we just
let more users on the system. Currently there are only 5-6 users on the
HP Proliant DL 380 G4 with 4GB of RAM. I am not sure what to do. There
is no event log entries - no errors on the screen. If I force to log
session off using my PC's Citrix connection Manager it does it but for
every non-responsive app I get this common window with message about not
responsive app and option to "End Now". So it does look like it is the
app that hangs.
Other farm info:
PS4 on W2K3 SP1 + critical patches (we use WSUS)
All the critical and recommended PS4 hotfixes
Microsoft Office 2003 SP2
My Documents redirected to users home folders using GP
UPHClean v1.5d (going to put 1.6d tonight)
McAfee Enterprise 8.0i
ICA client v 9.00.32649
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675 ext.6150
fax. +1 (613) 732-9986
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