[THIN] Re: Crystal Reports Printing Problem
- From: "Eyles, Richard" <richard.eyles@xxxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Mon, 4 Oct 2004 13:33:51 +0100
We fire up the application using shortcuts that specify the reports folders
by using the "Start in" property in the shortcut. This works fine and I've
just checked the configuration, all OK. This couldn't be the problem,
unfortunately, as the same shortcuts are used by different users, some
print, some don't. I've even recreated the shortcuts just to be on the safe
side!
Thanks anyway
Richard
--
Richard Eyles
Principal Pharmacist Computer Services
Portsmouth Hospitals NHS Trust 023 9237 2923 / Ext 5283
-----Original Message-----
From: Matthew Shrewsbury [mailto:MShrewsbury@xxxxxxxxxxxxxxx]
Sent: 04 October 2004 13:27
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Crystal Reports Printing Problem
We use a product that makes use of Crystal Reports. We have to copy
"Crystal" Folder to each users home drive windows folder for printing to
work. Because it is working for some and not others it seems to me it might
be a path issue. Maybe Crystal is looking for this folder or some file and
it is not available because their home drive is not mapping or something
along those lines.
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA
Network Administrator
-----Original Message-----
From: Eyles, Richard [mailto:richard.eyles@xxxxxxxxxxxxxxx]
Sent: Monday, October 04, 2004 7:20 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Crystal Reports Printing Problem
Hi,
I have a Win3k terminal server only using RDP, fully patched (I think), it's
an HP DL360 G3. Users are locally defined, as are the printers, and up until
Friday everything was working fine.
Then I start getting print errors with this in the event viewer... "The
document Crystal Reports ActiveX Designer - <reportname>.rpt owned by
<username> failed to print on printer <printer>. Win32 error code returned
by the print processor: 259. No more data is available." <reportname>,
<username> and <printer> are the only things that differ between the events.
This is only happening on certain users, others have been working fine
throughout.
If I logon from my PC as that local user sometimes that user will be able to
print othertimes it won't but still throughout other users are printing
fine.
The (only) application running on this terminal server is a VB program for
electronic prescribing, pharmacy stock control etc. The users have a locked
down desktop giving access to the icons for the application, printing etc
but that's it! All printing for the application is done using crystal
reports accessing external .rpt files which can be accessed as all users
share the same files!
I haven't changed anything and I can't find anyone in our I.T. who has
changed anything.
To resolve it, I've checked the connectivity of the system ODBC datasource
that the application users, but I can't see how that would be the problem as
some users are printing. I've deleted a users NTUSER.DAT and copied in the
default... didn't work. I've completely deleted the user, created a new one
from scratch which worked from my PC but then failed from the thin client.
The thin clients have been rebooted as has the terminal server.
I'm at my wits end and this is sort of a last hope as all the references
I've found on Microsoft, eventid.net and google have failed to point me in
the right direction.
My thanks in advance
Richard
--
Richard Eyles
Principal Pharmacist Computer Services
Portsmouth Hospitals NHS Trust 023 9237 2923 / Ext 5283
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