[THIN] Re: Crystal Reports Printing Problem
- From: "Matthew Shrewsbury" <MShrewsbury@xxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Mon, 4 Oct 2004 08:26:53 -0400
We use a product that makes use of Crystal Reports. We have to copy
"Crystal" Folder to each users home drive windows folder for printing to
work. Because it is working for some and not others it seems to me it
might be a path issue. Maybe Crystal is looking for this folder or some
file and it is not available because their home drive is not mapping or
something along those lines.
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA
Network Administrator
-----Original Message-----
From: Eyles, Richard [mailto:richard.eyles@xxxxxxxxxxxxxxx]
Sent: Monday, October 04, 2004 7:20 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Crystal Reports Printing Problem
Hi,
I have a Win3k terminal server only using RDP, fully patched (I think),
it's an HP DL360 G3. Users are locally defined, as are the printers, and
up until Friday everything was working fine.
Then I start getting print errors with this in the event viewer... "The
document Crystal Reports ActiveX Designer - <reportname>.rpt owned by
<username> failed to print on printer <printer>. Win32 error code
returned by the print processor: 259. No more data is available."
<reportname>, <username> and <printer> are the only things that differ
between the events.
This is only happening on certain users, others have been working fine
throughout.
If I logon from my PC as that local user sometimes that user will be
able to print othertimes it won't but still throughout other users are
printing fine.
The (only) application running on this terminal server is a VB program
for electronic prescribing, pharmacy stock control etc. The users have a
locked down desktop giving access to the icons for the application,
printing etc but that's it! All printing for the application is done
using crystal reports accessing external .rpt files which can be
accessed as all users share the same files!
I haven't changed anything and I can't find anyone in our I.T. who has
changed anything.
To resolve it, I've checked the connectivity of the system ODBC
datasource that the application users, but I can't see how that would be
the problem as some users are printing. I've deleted a users NTUSER.DAT
and copied in the default... didn't work. I've completely deleted the
user, created a new one from scratch which worked from my PC but then
failed from the thin client. The thin clients have been rebooted as has
the terminal server.
I'm at my wits end and this is sort of a last hope as all the references
I've found on Microsoft, eventid.net and google have failed to point me
in the right direction.
My thanks in advance
Richard
--
Richard Eyles
Principal Pharmacist Computer Services
Portsmouth Hospitals NHS Trust 023 9237 2923 / Ext 5283
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