model MS3650C Chassis 36M8007603, can't see the problem but customer says will have odd letters scroll across the screen from left to right at bottom single line and when this happens there is no function that will work, She has to unplug it to reset it. like its in a program mode or something, I showed her closed caption, she new about it and thats not it. anyway was a Christmas present so brand new, very large, and I've no clue what is up, any one seen this or have an idea before her 90 mfg.. is up ? thanks in advance brock Brock Electronics R.R.4 box 237 Independence Ks. 67301 316-331-0235 fax 331-7191 brock@xxxxxxx mailto:brock@xxxxxxx ------------------------------------------ Make your TechAssist database better! Submit Repair Tips here: http://www.tech-assist.org/secure/tip/ ------------------------------------------ To UNSUBSCRIBE your email address, click here: mailto:techassist-request@xxxxxxxxxxxxx?subject=unsubscribe Or send a BLANK email with unsubscribe in the SUBJECT field to the address above.