Explanation to help you understand for the bad link and info for those concerned about their orders from these folks - as I recieved it just now <sm> Chaz ------- Copy of message follows ------- From: support@xxxxxxxxxxxxxxxxx To: Chaz <chaz@xxxxxxxxxxx> Subject: [iRewards] Customer Service Date sent: Mon, 8 Oct 2001 17:07:48 -0700 Dear Chaz: Thank you for your email. We are experiencing a backlog of Customer Service Action Forms due to a major power failure that knocked out our internet and telephone lines. We have customer support personel working as quickly as possible to answer your questions. We generally try to reply to all concerns within 2 business days. We regret that we will not be able to meet that goal at this time. As is our ongoing policy, telephone calls to Customer Support will be handled after all current Customer Service Action Forms are answered. Please be assured that your concern is important to us and we will answer your email as soon as possible. Thank you, Kathy Jones Customer Support Manager Free-iRewards ================================================ Dear Customer, Thank you for contacting Customer Support. We have opened a Customer Service ticket for you so that we can respond to your questions and issues in a more timely manner. To help us investigate your order or answer your questions, please use the form provided to give us more information about your order. To access the form, please click on the link below and be sure to follow directions: http://master.free-irewards.com/ticket/std?o=(enter ticket number here)&c=kaIxzpVgOS Please note, the more details you can provide to us, the faster we can check the status of your order. If you do not submit this information to us, customer service reps will not be able to help you with your ticket. Once you have completed the form and submitted it, a Customer Service Representative will respond to your ticket, investigate any issues that need to be resolved, and contact you once a determination has been made. Thank you for your patience. The Free-iRewards Customer Support Team P.S. If you need to follow-up on your ticket or provide additional information to help our representatives assist you, please be sure to include your ticket number in the subject heading in the exact format presented: [iRewards Ticket #xxxxx] - replace x's with your 5-digit following "#" If you are responding to a customer support email, simply reply back to the email and do not change the subject heading. ------- End of message copy ------- Help make your TechAssist online repair tips database better! Submit your fixes here: http://www.circuitwork.com/techassist/tip/#tips To unsubscribe write to: techassist-request@xxxxxxxxxxxxx with unsubscribe in the subject line.