one problem is that him and vodaphone ramp up peoples' expectations by encouraging them to contact him. If Mike Duxbury is too busy, and he may well be to deal with all calls from enquirers, he should not directly publicise his own contact details. If things go well, retailers should be able to handle most of these queries after all. Cheers Graham ----- Original Message ----- From: "Andrew Ireland" <andrew@xxxxxxxxxxxx> To: <talks-uk@xxxxxxxxxxxxx> Sent: Wednesday, April 26, 2006 8:32 PM Subject: [talks-uk] Re: new phone query Hi All, I had problems with Duxbary not answering his phone or his mail, one e-mail to his boss sorted it out. In my opinion Vodafone are offering a good service, but customer services are very poor! Andrew -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Steve Dryden Sent: 26 April 2006 19:38 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: new phone query Not that this is in any way a platform to flame Mr Duxbury, but I have spoken to his Boss, on several occasions and although I have had a quick resolve from her, it doesn't seem to have improved his contactability! Steve __________ NOD32 1.1508 (20060426) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com