When I received a reply back from Mike Duxbary's Manager, she said: Start of quote: I have asked Mike to deal with your request ASAP, and we will also be undertaking a review of the circumstances of your enquiry. End of quote: It must be a long review, as nothing appears to have changed! Andrew -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Steve Dryden Sent: 26 April 2006 19:38 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: new phone query Not that this is in any way a platform to flame Mr Duxbury, but I have spoken to his Boss, on several occasions and although I have had a quick resolve from her, it doesn't seem to have improved his contactability! Steve