I tried doing this tonight and disaster befell the phone! Not only did it loose connection with PC Suite. I took all the advice given on screen, removing the USB, removing the bttery etc but the phone is completely dead. Sad really. I only have it a month. Any ideas from anyone before I go back to the shop with it, something to revive or resussitate it. Eleanor -- I am using the free version of SPAMfighter. We are a community of 6 million users fighting spam. SPAMfighter has removed 1542 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message