<http://www.sociate.com/blog/archives/2005_03_01_archive.html#11115993490871 3299> I'm on my last day of a week-long visit to India -- my first. From Bangalore back to Mumbai today, then an early flight tomorrow to SFO via Heathrow. Two things brought me here: a Wharton/Cisco seminar on how small and medium enterprises around the world use technology (to be repeated in Philly and Shanghai over the next couple months), and a <http://fellows.wharton.upenn.edu/> Wharton Fellows master class about doing business in India that preceded the seminar. (Tremendous thanks to Jerry, Douglas and Neil for bringing me into this!) In one quick week, I've seen and heard too many blogworthy things, so I'll just touch a few before I board my flight. A noteworthy landmark in the world of complex emerging business systems is Mumbai's network of <http://www.uppercrustindia.com/11crust/eleven/mumbai3.htm> Dabbawallas, often illiterate couriers who daily fight the amazing traffic there to get home-cooked meals from individual houses around the city directly to the people they belong to -- all with <http://www.quality.nist.gov/> Baldrige Award-level error rates. For roughly $1 (US) a month, dabbas (tins with the home-cooked food) get carried from homes to offices and back daily. Indian social entrepreneurs are doing great work. Several I met with wonderfully serendipitous timing, given that I'll be at <http://www.sxsw.com/> SXSW next week for two days of <http://2005.sxsw.com/interactive/conference/panels/?action=show&id=IAP0018&; PHPSESSID=c8292ebb9a4813025ae4ec0ec4d32738> focus on civic engagement and participatory democracy. The entrepreneurs I met here include Rohini Nilekani of the <http://www.aksharafoundation.org/> Akshara Foundation and Ramesh Ramanathan of <http://janaagraha.org/> Janaagraha. Ramesh returned to India in 1998 after a successful career with Citibank and others doing international derivatives work. Here, he has worked on microfinance projects as well as the one I just cited on participatory democracy. In case you're wondering what crores and lakhs are, they are counting units that make good shorthand ways to talk about scale. A crore is 10 million (so 100 crore is a billion). A lakh is 100,000 (so 10 lakh = 1 million). So conversations and <http://www.rediff.com/election/2004/mar/26espec.htm> articles are peppered with how many lakh or crore something cost or might serve, more often than you might hear them talk about millions or billions. posted by Jerry Michalski at <http://www.sociate.com/blog/archives/2005_03_01_archive.html#11105232647047 2762> 10:40 PM <http://www.sociate.com/blog/archives/2005_03_01_archive.html#11105232647047 2762> <http://www.sociate.com/blog/archives/2005_03_01_archive.html#11105232647047 2762> Thursday, February 10, 2005