[real-eyes] Update RE: If you use Genius Mix in iTunes it may come up missing
- From: "Jim Ellsworth" <jellsworth1@xxxxxxxxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Sun, 12 Dec 2010 16:46:24 -0500
Hi all,
This turned out to be an Apple problem and tons of people were having the
problem but it is fixed now. If you had this problem go to the store menu,
make sure that Denius is on and in the same menu run update Genius and give
it time enough to finish.
Thanks,
Jim
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Jim Ellsworth
Sent: Sunday, December 12, 2010 10:37 AM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] If you use Genius Mix in iTunes it may come up missing
Hi all,
I discovered a bug with iTunes this weekend having to do with Genius Mix in
iTunes. I'll explain in a bit but I've since found a forum discussion group
on the Apple site where many are having this problem all over the world. If
you use iTunes this could happen to you as it did for us on two different
machines. Here is the URL for the discussion group and then I'll explain
more.
To view the full topic, visit:
<http://discussions.apple.com/thread.jspa?threadID=2678205>
We had recently set up Apple TV and I have an iPod Touch 64 and two Windows
PC's running the latest version of iTunes. I had installed an app called
remote to my iPod Friday evening and was using it for the first time
Saturday afternoon and it seemed to be working pretty well. During that
time my wife tried to access her Genius Mix through Apple TV and she was
told that it was missing and could not be accessed. We looked in iTunes and
sure enough it was gone, vanished. I doubt using remote had anything to do
with this but it is a possibility which I haven't posted to the discussion
group above just yet. What seems to have happened to a great many people
began on Thursday December 9 where it looks like if you chose to update
Genius with additional content it just disappears after that. Someone
posted on the forum that Apple is working on it but I don't have any real
confirmation of that. I tried to send a message to Apple last night using
their Express Lane but guess what? It was also down and was told to try
again later. I should mention that if this happens to you no content is
lost it just means that you can't use it to pull in your entire library to
have it as a huge mix which we did. You will find that Genius itself is
still present and you can create a mix of 25, 50, or 100 tracks by selecting
a song and then have Genius look for similar content but that isn't the same
as Genius Mix.
Well, I hope it doesn't happen to anyone here but if it does you'll just
have to wait to see if Apple fixes it and in the meantime if you can let
them know about it that might help.
Thank you,
Jim Ellsworth
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