[real-eyes] AT&T discontinuing text-based/accessible email
- From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Thu, 2 Dec 2010 07:21:55 -0600
Yesterday I discovered that my Express mail on my Nokia E71X phone
was not working. For a few hours I presumed there was an outage and that
was why I was getting the "network timed out" message. I finally called
AT&T and discovered that they switched off the text-based server and you
now have to send and receive email via a Javascript (image-based) app
called Mobile Mail. Translation: There is no longer any option for blind
users/anyone using a screen reader to access email through AT&T on their
cell phone.
That said, AT&T's disability services center will not support Apple
products/the I-Phone. They only support Mobile Speak, which has no plans
to fix this problem.
Is anyone else experiencing the frustration of no longer being able to
work with email on their cell through AT&T? What are my options, aside
from switching carriers? It makes me angry that a company can do this
and their disability support has no plans for a solution.
Kim
Kimberly Morrow, PhD
Communications Specialist
Message of Hope Ministry
1901 NW Blue Parkway
Unity Village, MO 64065-0001
message-of-hope@xxxxxxxxxxxxxxx <mailto:message-of-hope@xxxxxxxxxxxxxxx>
Phone: 866--421-3066 (Toll-free)
Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
Kimberly A. Morrow
Outreach Specialist - Unity.fm
Unity
1901 NW Blue Parkway
Unity Village, MO 64065
816-251-3588
www.unity.org
www.dailyword.com
www.silentunity.org
www.unityvillage.org
www.unity.fm
www.unityinstitute.org
www.unitymagazine.org
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