-=PCTechTalk=- Update On Dell Problems
- From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Tue, 29 Apr 2008 05:37:19 -0400
Thought you'd like to hear that I finally got a resolution with my Dell
problems. After the hardware technician installed the new video card and 2
memory sticks, I continued to have the blue screen. A support technician
actually called me at 5:00 P.M. and asked if the problem was taken care of.
I told him I was still getting the blue screen, so he told me that since he
had the next two days off, he would call me on Saturday and we would try yet
another Windows XP reinstallation. I never left the house and waited all
day and evening for the return call, but never got it. I forgot to mention
that on Friday I sent a letter to Michael Dell, CEO, and Paul Bell, VP at
Dell. Since Wednesday I hadn't been able to get on to the internet for more
than a few minutes before the blue screen would shut me off. On Sunday
afternoon I tried getting on the internet just long enough to reply to the
last e-mail that the tech had sent me on Wednesday. I managed to write to
him and tell him about the letters I sent, and I told him the next phone
call would be to the Better Business Bureau. A little while later I got a
phone call from him. He wanted to do the Windows XP reinstallation, and I
told him I was done doing any of that - I told him I wanted a new computer
and again mentioned the letters and BBB. I told him that I had taken notes
of all the 15 phone calls over the last 17 days to Dell support, all the
hardware installations, and all of it was sent to Mike Dell. He put me on
hold for about 5 minutes and then verified that I would be getting a new
computer in 7-10 business days. Now I'm curious to see if I get any
response from Mr. Dell or Mr. Bell.
Yesterday we hooked up the new HP with Vista, but I haven't had much of a
chance to see what it's all about yet. Still trying to catch up with all
the e-mail!
Thanks to everyone who helped with this problem - I'm sure you will be
hearing more from me when I have problems with Vista!
Sue in Bridgeport, Mi.
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