-=PCTechTalk=- Re: Update On Dell Problems

Sue, I am so happy to hear you are finally getting some positive results! 
We were gone over the week-end so I am catching up on e-mail.  I will "stay 
tuned" to see how your new computer behaves once you get it.
Sandi
----- Original Message ----- 
From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, April 29, 2008 4:37 AM
Subject: -=PCTechTalk=- Update On Dell Problems


> Thought you'd like to hear that I finally got a resolution with my Dell
> problems.  After the hardware technician installed the new video card and 
> 2
> memory sticks, I continued to have the blue screen.  A support technician
> actually called me at 5:00 P.M. and asked if the problem was taken care 
> of.
> I told him I was still getting the blue screen, so he told me that since 
> he
> had the next two days off, he would call me on Saturday and we would try 
> yet
> another Windows XP reinstallation.  I never left the house and waited all
> day and evening for the return call, but never got it.  I forgot to 
> mention
> that on Friday I sent a letter to Michael Dell, CEO, and Paul Bell, VP at
> Dell.  Since Wednesday I hadn't been able to get on to the internet for 
> more
> than a few minutes before the blue screen would shut me off.  On Sunday
> afternoon I tried getting on the internet just long enough to reply to the
> last e-mail that the tech had sent me on Wednesday.  I managed to write to
> him and tell him about the letters I sent, and I told him the next phone
> call would be to the Better Business Bureau.  A little while later I got a
> phone call from him.  He wanted to do the Windows XP reinstallation, and I
> told him I was done doing any of that - I told him I wanted a new computer
> and again mentioned the letters and BBB.  I told him that I had taken 
> notes
> of all the 15 phone calls over the last 17 days to Dell support, all the
> hardware installations, and all of it was sent to Mike Dell.  He put me on
> hold for about 5 minutes and then verified that I would be getting a new
> computer in 7-10 business days.  Now I'm curious to see if I get any
> response from Mr. Dell or Mr. Bell.
> Yesterday we hooked up the new HP with Vista, but I haven't had much of a
> chance to see what it's all about yet.  Still trying to catch up with all
> the e-mail!
>
> Thanks to everyone who helped with this problem - I'm sure you will be
> hearing more from me when I have problems with Vista!
>
> Sue in Bridgeport, Mi.
>
>
>


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