We have done it thanks Kathy. this is what she had to do. >>>>Try going My computer control panel add/remove programs> windows setup, Components see if checkmarks are in accessories and system tools, if not replace them and click apply and okay,'>>>>>>> and they were back where they had been all the time. Thank you for your time. Trying to tell someone, that is new to computers, over MSN, where everything is ........ is hair tearing stuff, but funny..lol she is in Canada and I'm in Australia Geraldine Hi Geraldine...tell her to zip it to her desktop and then do the following..i copied and pasted this from the net...........You can take any item on your desktop and drag it over the start button. Hover over the start button for a few seconds without dropping the file. The Start Menu will appear. Now continue dragging to put the item anywhere you like in the Start menu. To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk