-=PCTechTalk=- Re: Strange Virus/Spyware Problem shutting windows
- From: Davisunit <davist@xxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Mon, 25 Apr 2005 09:48:09 -0300
Many times I've invested hours in trying to clean up an infected hard
drive, only to end up wiping it, and starting from scratch with a clean
install of windows. Your situation sounds like one where I'd stop
wasting time troubleshooting, and do a clean install - knowing that when
you're done, things will work properly.
Terry
Chris Spotta wrote:
>I cannot install an anti virus program - the install windows is shut down
>straight away, same in safe mode, I have managed to get spybot installed but
>cannot run it due to window problem.
>
>I managed to clear all virus's so far by installing the hdd in another
>machine and scanning it on that one.
>
>All net based scans shut down IE windows too
>
>?
>
>Chris
>chris@xxxxxxxxxx
>http://www.spotta.com
>
>-----Original Message-----
>From: pctechtalk-bounce@xxxxxxxxxxxxx
>[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of dktrfaustus@xxxxxxxxxx
>Sent: 25 April 2005 12:05
>To: pctechtalk@xxxxxxxxxxxxx
>Subject: -=PCTechTalk=- Re: Strange Virus/Spyware Problem shutting windows
>
>On 25 Apr 2005 at 8:52, Chris Spotta wrote:
>
>
>>(Dell PC - XP Home SP2)
>>It's was totally infected when I got it, and I have managed to clean
>>off over 70 virus's and over 100 items of spyware but I am still
>>having trouble.
>>
>>What is happening is - every window that is opened is shut either
>>straight down immediately or after a few seconds, it doesn't seem to
>>matter if it is an instance of IE, an instance of Windows Explorer, or
>>any other program. - the only program I have found so far which is not
>>affected is Ad-Aware SE. it is exactly the same in safe mode.
>>
>>The other strange thing is that 'folder options' has gone! - it is not
>>in Control Panel, and if in Windows Explorer you go to the tools
>>option, the only three choices listed are
>>
>>map network drive,
>>disconnect network drive,
>>and synchronise.
>>
>>
>
>
>Hi,
>
>Haven't heard of these specific symptoms, but it certainly sounds
>like residual virus problems. Here's what I'd do next.
>
>[I don't know how technically-minded you are, so I've tried to make
>the following as generic as possible.]
>
>
>1. Make sure both antivirus & antispyware progs are updated.
>
>2. Turn off System Restore, if your machine is Windows XP/2000 or
>Windows ME. Reboot, and run both scans again IN SAFE MODE. Antivirus
>first. Ensure both programs are set to scan ALL file types. Also
>ensure both programs are set to quarantine or delete suspected files,
>rather than attempt repairs. Run your scans.
>
>3. If something nasty is found and your scan program offers you the
>chance to create a log of items found, make sure you SAVE THE LOG
>FILE.
>
>4. When both scans are done, reboot again and go to
>http://www.symantec.com/search/
>
>5. On the Symantec Search page, put ticks in the boxes labelled
>"Knowledge Base", "Viruses, Trojan horses, [etc.]" and
>"Vulnerablities and Exploits". Then open your saved antivirus log
>file and type the name of each suspected virus/trojan/worm into the
>search box.
>
>6. Follow all of the removal instructions for each virus that was
>found. This is important, as a scan will often only remove an
>infected file, and not perform changes which need to be made to the
>registry. If you are asked to download some small program[s] to
>remove individual infections, be sure to reboot and run each of them
>in Safe Mode.
>
>[You can perform similar searches for individual spyware infections
>at a place like www.spywareguide.com. They also have a searchable
>database, with removal info. If you have no luck, Google the name of
>the spyware infection. There are a multitude of security forums with
>removal advice.]
>
>7. When you are done with your detective work, go to
>www.windowsupdate.com and get any missing security patches and
>program updates. This [along with the reinstallation of a
>downloaded/CD-based copy of Internet Explorer] can fix a lot of
>Windows file corruption problems, without resorting to a reformat.
>
>8. Run two more final scans (antivirus, spyware) in Safe Mode. If you
>get a clean bill of health, you can turn System Restore back on. It's
>a good idea to use Disk Cleanup to delete the old restore points, as
>they may still contain your virus.
>
>
>It sounds as though a lot of damage was done to this system, and if
>the above doesn't yield any positive results, your only recourse may
>be to use your restore CD. Some restore CDs have the handy option of
>allowing you to reinstall Windows while keeping your user settings
>and data.
>
>HTH,
>
>
>Faustus
>
>
>
--
<Please delete this line and everything below.>
To unsub or change your email settings:
//www.freelists.org/webpage/pctechtalk
To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
//www.freelists.org/archives/pctechtalk/
Other related posts:
