Sorry, Keith, there was no help available from this KB site. I hoped it might be, but I tried the suggestion to no advantage. Thanks. Camper Mick.....your suggestion came up in my first attempt to get help. It did no good then, nor does it now, sadly. Thank you. This happens to me only when I open the Start/Search/Find Files and Folders window. Cheers Rick keith wrote: > Try this microsoft knowledge base article: > http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q216752 To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/