HB, I looked into this error and came up with the same web page you referenced below. They are telling you to update the program to the 2007 Vista compatible version. This doesn't mean you have to be running Vista in order to use it. It just means this particular problem should go away once you install the update. Of course, if you don't already have a license for the original 2007 product (i.e. you're running 2006 or earlier), they will be more than happy to charge you for the upgrade. If you are, in fact, running 2006 or earlier, there is nothing out there that indicates a fix for the error message short of paying up for the upgrade or switching to a different AV solution. :O( Peace, GMan "The only dumb questions are the ones that are never asked!" ----- Original Message ----- From: <HandsomeBlck@xxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Thursday, July 19, 2007 7:52 AM Subject: -=PCTechTalk=- NAV live update... > Hello all, > I ran the NAV update the other day, and now whenever I reboot I get > the > following message box. I'm running winxp media. It sounds like this has > something do do with vista. Does anyone know how I can get rid of this > error? > Thanks, > > HB > > Error: "Auto-Protect experienced an unexpected error, 0x000003E9" (3035,7) > > NAV 2006 > > Many problems have been fixed in the latest 2007 Vista compatible product > update. If you have Norton AntiVirus 2007 or Norton Internet Security 2007 > that > was purchased online before January 20 2007 or was purchased from a store > before Feb 1 and you have a valid subscription, then you are eligible for > the 2007 > Vista compatible product update. To update your Norton program, click > here. > > If you have a trial or introductory subscription of Norton Internet > Security > 2007 or Norton AntiVirus 2007 (often provided by our partners with a > computer > or other hardware purchase), you must first purchase a regular > subscription to > be eligible to receive the 2007 product feature updates. > RENEW MY 2007 SUBSCRIPTION > > If you purchased your product through your internet service provider > (ISP), > then you are not eligible for these new product feature updates. Please > contact > your ISP for information about any updates available for your product. > > > http://service1.symantec.com/support/nav.nsf/docid/2006092118250006?OpenDocument&seg=hho&src=_mi&product=NAV&version=14.0&language=english&module=3035&; > error=7&build=Retail -- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/