-=PCTechTalk=- Re: HP tech
- From: ~OoO~ <SirTroth@xxxxxxxxxxx>
- To: Christine <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 28 Jun 2006 16:15:07 -0400
Many techs are hired and trained from the ground up. Problem is, what the
company hiring them calls training, most of experienced folks think is a joke.
So, these techs many times have no clue that a mistake on their end can utterly
screw your system up so much more... or worse, crash it and have you lose all
your saved data. Even more disturbing is the tech who so easily resorts to
telling the customer to just stick the restore disc in and do a full restore,
without warning that the customer's data should be backed up.
Again... its not ALL techs, as some actually know what they're doing... and for
the ones that ARE bad, its usually the fault of poor training.
======================================
= SirTroth
= ICQ: 1717439
= AIM/AOL: SirTrothX
= YAHOO: SirTroth
= MSN: SirTroth@xxxxxxxxxxx (don't email me here)
======================================
On Tue, 27 Jun 2006 10:19:22 -0400, Christine wrote:
> I unfortunately, allowed a "tech" to help me with an ISP I had and
> did exactly what he told me to do and totally crashed my computer.
> Had to reinstall OS etc... was a big mess. was not happy. Now I
> do not do exactly what they tell me if it is not jiving to me, nor
> do I even call unless absolutely necessary.
>
>
> Christine
> ----- Original Message -----
> From: "milady"
> To:
> Sent: Tuesday, June 27, 2006 9:54 AM
> Subject: -=PCTechTalk=- Re: HP tech
>
>
> Boy have I been there done that with techs..the last time I tried
> to get help with my ISP it was like I was talking to a brick wall..
> all I got was repeats of what I said.. no answeres at all. I hung
> up finally. and ended up solving the problem myself...sighhhhh.
> Sometimes I wonder how these people get on as techs.. -----
> Original Message ----- From: "Dolores" To:
> Sent: Monday, June 26, 2006 6:37 PM
> Subject: -=PCTechTalk=- HP tech
>
>
>> The HP tech I talked to about my missing event log was very
>> pleasant but obviously had a script he had to follow as
>> conversation went something like this:
>> ME - when I go to administrative tools, services I don't have
>> event log as a choice
>> HP - okay let me see if I can help you - click on start, Control
>> Panel, Administrative tools, services and tell me if you see
>> event log ME - I just told you I already had done that and it's
>> not there
>>
>> but like I said he was pleasant :-) Dolores
>>
>> All outgoing mail scanned with Panda Titanium Anti-virus
>> ----- Original Message -----
>> From: "L. Cruz"
>> To:
>> Sent: Monday, June 26, 2006 2:05 PM
>> Subject: -=PCTechTalk=- Re: To fix IE 6
>>
>>
>>> I wonder why HP (that used to be a great company...) does not
>>> offer the=20 recovery disk for download. It can=B4t be the
>>> bandwidth because they hav= e=20
>>> huge files for download on their sites. I needed a new driver
>>> and softwa= re=20
>>> for my scanner and it was over 200MB. No problem downloading
>>> it and for=20 free!
>>>
>>> With all the horror stories on tech support I wonder why more
>>> people don=B4= t=20
>>> build their own computer? I was told once that when you buy a
>>> computer = off=20
>>> the shelf you have the benefit of gurantee and tech support if
>>> anything g= oes=20
>>> wrong... What a laugh... Having said that, I=B4ve only
>>> good to say a= bout=20
>>> HP online tech support. Very prompt and knowledgeable. Even
>>> so, I doubt= I=20 would ever buy any of their computers!!!
>>>
>>> Lil
>>>
>>>
>>> ----- Original Message -----=20
>>> From: "~OoO~"
>>> To: "David F. Wooledge"
>>> Sent: Monday, June 26, 2006 6:02 AM
>>> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>>>
>>>
>>> You're missing the point. They could have solved the problem by
>>> making th= e=20
>>> recovery disk downloadable. For me to pay $20 for a recovery
>>> disk is nuts= .=20
>>> But, no, I'm not an ideal customer (as no one really is). I
>>> never get mad= or=20
>>> talk down to the so-called techs that work for Dell or HP or
>>> Gateway or a= ny=20
>>> of these companies. They're just doing their part, I know. But,
>>> that's no= t=20
>>> the point. If it were Dell I were dealing with, I would say the
>>> same thin= g=20 about them.
>>> Point is... $20 to me, as a customer, is a lot of money. To HP,
>>> its not,=20
>>> simply cause they can make it available to download. And, if
>>> they're=20 concerned about paying for bandwidth, they can make
>>> it strictly "on-deman= d",=20
>>> after they've talked to a customer and determined its necessary.
>>>
>>> But, you know, as mentioned by someone else, when you buy an HP
>>> they tell= =20
>>> you that you need to make your own recovery disk. But, you
>>> know, I don't=20
>>> think they emphasize the importance of this. They should have a
>>> very nagg= ing=20
>>> screen that tells you to make the recovery disk and not doing
>>> so will not= =20
>>> allow you to reinstall the OS without purchasing the recovery
>>> disks from = HP.
>>>
>>> Anyways... I'm not trashing HP. Its just another computer
>>> manufacturer=20 trying to make money, I know. I'm just
>>> criticizing this specific incident= ,=20
>>> and stating that I've personally never had good dealings with
>>> them. But,=20
>>> that's just me. Not saying I'm right, just stating my situation.
>>>
>>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
>>> 3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D =3D SirTroth =3D
>>> ICQ: 1717439 =3D AIM/AOL: SirTrothX =3D YAHOO: SirTroth =3D
>>> MSN: SirTroth@xxxxxxxxxxx (don't email me here)
>>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
>>> 3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>>>
>>>
>>> On Sun, 25 Jun 2006 17:00:00 -0700 (PDT), David F. Wooledge
>>> wrote:
>>>
>>>> While I understand your point about the company
>>>> not being as consumer friendly as it could be,
>>>> perhaps by lying (bluffing) you are not an ideal customer
>>>> either. Dave
>>>>
>>>>
>>>> -- Original Message -----
>>>>> From: "~OoO~"
>>>>> To: "Mary Lou"
>>>>> Sent: Wednesday, June 21, 2006 9:53 PM
>>>>> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>>>>>
>>>>>
>>>>>> I called them 3 times, spoke to 3 different people. The
>>>>>> only way I was able to get anything for free from them
>>>>>> was by telling them the hard drive was bad and I had to
>>>>>> replace the drive and had no way of using the recovery
>>>>>> partition. Their reply? They told me to send the drive
>>>>>> and they would replace it. Since I was bluffing, this was
>>>>>> not really an option. Customer needed his drive.
>>
>>
>> --
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