-=PCTechTalk=- Re: HP tech

Boy have I been there done that with techs..the last time I tried to get 
help with my ISP it was like I was talking to a brick wall.. all I got was 
repeats of what I said.. no answeres at all. I hung up finally. and ended up 
solving the problem myself...sighhhhh. Sometimes I wonder how these people 
get on as techs..
----- Original Message ----- 
From: "Dolores" <dshelham@xxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, June 26, 2006 6:37 PM
Subject: -=PCTechTalk=- HP tech


> The HP tech I talked to about my missing event log was very pleasant but
> obviously had a script he had to follow as conversation went something 
> like
> this:
> ME - when I go to administrative tools, services I don't have event log as 
> a
> choice
> HP - okay let me see if I can help you - click on start, Control Panel,
> Administrative tools, services and tell me if you see event log
> ME - I just told you I already had done that and it's not there
>
> but like I said he was pleasant :-)  Dolores
>
> All outgoing mail scanned with Panda Titanium Anti-virus
> ----- Original Message ----- 
> From: "L. Cruz" <lilcruz@xxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Monday, June 26, 2006 2:05 PM
> Subject: -=PCTechTalk=- Re: To fix IE 6
>
>
>>I wonder why HP (that used to be a great company...) does not offer the=20
>> recovery disk for download.  It can=B4t be the bandwidth because they 
>> hav=
>> e=20
>> huge files for download on their sites.  I needed a new driver and 
>> softwa=
>> re=20
>> for my scanner and it was over 200MB.  No problem downloading it and
>> for=20
>> free!
>>
>> With all the horror stories on tech support I wonder why more people
>> don=B4=
>> t=20
>> build their own computer?   I was told once that when you buy a computer 
>> =
>> off=20
>> the shelf you have the benefit of gurantee and tech support if anything 
>> g=
>> oes=20
>> wrong... What a laugh... <g>  Having said that, I=B4ve only good to say 
>> a=
>> bout=20
>> HP online tech support.  Very prompt and knowledgeable.  Even so, I 
>> doubt=
>> I=20
>> would ever buy any of their computers!!!
>>
>> Lil
>>
>>
>>
>>
>> ----- Original Message -----=20
>> From: "~OoO~" <SirTroth@xxxxxxxxxxx>
>> To: "David F. Wooledge" <pctechtalk@xxxxxxxxxxxxx>
>> Sent: Monday, June 26, 2006 6:02 AM
>> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>>
>>
>> You're missing the point. They could have solved the problem by making 
>> th=
>> e=20
>> recovery disk downloadable. For me to pay $20 for a recovery disk is 
>> nuts=
>> .=20
>> But, no, I'm not an ideal customer (as no one really is). I never get 
>> mad=
>> or=20
>> talk down to the so-called techs that work for Dell or HP or Gateway or 
>> a=
>> ny=20
>> of these companies. They're just doing their part, I know. But, that's 
>> no=
>> t=20
>> the point. If it were Dell I were dealing with, I would say the same 
>> thin=
>> g=20
>> about them.
>> Point is... $20 to me, as a customer, is a lot of money. To HP, its
>> not,=20
>> simply cause they can make it available to download. And, if they're=20
>> concerned about paying for bandwidth, they can make it strictly 
>> "on-deman=
>> d",=20
>> after they've talked to a customer and determined its necessary.
>>
>> But, you know, as mentioned by someone else, when you buy an HP they 
>> tell=
>> =20
>> you that you need to make your own recovery disk. But, you know, I
>> don't=20
>> think they emphasize the importance of this. They should have a very 
>> nagg=
>> ing=20
>> screen that tells you to make the recovery disk and not doing so will 
>> not=
>> =20
>> allow you to reinstall the OS without purchasing the recovery disks from 
>> =
>> HP.
>>
>> Anyways... I'm not trashing HP. Its just another computer manufacturer=20
>> trying to make money, I know. I'm just criticizing this specific 
>> incident=
>> ,=20
>> and stating that I've personally never had good dealings with them.
>> But,=20
>> that's just me. Not saying I'm right, just stating my situation.
>>
>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>> =3D SirTroth
>> =3D ICQ: 1717439
>> =3D AIM/AOL: SirTrothX
>> =3D YAHOO: SirTroth
>> =3D MSN: SirTroth@xxxxxxxxxxx (don't email me here)
>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>>
>>
>> On Sun, 25 Jun 2006 17:00:00 -0700 (PDT), David F. Wooledge wrote:
>>> While I understand your point about the company
>>> not being as consumer friendly as it could be,
>>> perhaps by lying (bluffing) you are not an ideal customer either.
>>> Dave
>>>
>>>
>>> -- Original Message -----
>>>> From: "~OoO~"
>>>> To: "Mary Lou"
>>>> Sent: Wednesday, June 21, 2006 9:53 PM
>>>> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>>>>
>>>>
>>>>> I called them 3 times, spoke to 3 different people. The only
>>>>> way I was able to get anything for free from them was by
>>>>> telling them the hard drive was bad and I had to replace the
>>>>> drive and had no way of using the recovery partition. Their
>>>>> reply? They told me to send the drive and they would replace it.
>>>>> Since I was bluffing, this was not really an option. Customer
>>>>> needed his drive.
>
>
> --
> <Please delete this line and everything below.>
>
> To unsub or change your email settings:
> http://www.freelists.org/webpage/pctechtalk
>
> To access our Archives:
> http://groups.yahoo.com/group/PCTechTalk/messages/
> http://www.freelists.org/archives/pctechtalk/
>
> 

--
<Please delete this line and everything below.>

To unsub or change your email settings:
http://www.freelists.org/webpage/pctechtalk

To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
http://www.freelists.org/archives/pctechtalk/

Other related posts: