-=PCTechTalk=- Norton GoBack
- From: "Joyce" <jmcclure@xxxxxxxxxxxxxxxx>
- To: "pctechtalk" <pctechtalk@xxxxxxxxxxxxx>
- Date: Tue, 9 Aug 2005 16:47:01 -0500
I have been searching for hours to an answer to my problem! No luck.
Symantec does not make it easy to reach anyone there by e-mail. I have a
custom made computer with Windows XP Pro. When XP Pro was installed by the
computer shop they also installed Norton SystemWorks 2003 (I think it was
2003) Anyway that expired in June so I downloaded and paid for System Works
2005. I have been trying tin install Norton GoBack. At first it said I did
not have enough resources. ran various maintenance programs but did not get
back to try again until today. Now it is saying I need the correct path to
install GoBack and I may need the Installation Disc. Well, I don't have a
disk so went back to Symantec web site to try to find an answer. It seems
like a simple question but I can't find a way to get to anyone to ask the
question. I have searched for Norton System Works and found it is installed
C/Program Files. I find GoBack folder but it is empty. I also found a
folder labeled Symantec. I think I need a path going to an Installation
File but I don't find anything quite like that. Can anyone tell me what to
put in the box when I try to download GoBack?
I found the Read Me document which says to add or remove any feature I need
to go to Add/Remove Programs, click on Change, then Modify, check feature to
add and click Next and Finish. I have not tried that yet. Is that the way
I need to go. If so, why doesn't the help section tell me that instead of
acting as if all I need to do is check download GoBack?
Very frustrated here today!
Joyce
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