-=PCTechTalk=- Dell Support --- My dog could do it better
- From: "David J. Weaver" <weaverdj@xxxxxxxxxxxxx>
- To: "PCTechTalk" <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 22 Jul 2002 07:32:50 -0400
Problem: Modem won't dial out.
I have uninstalled it, reinstalled it, cussed it, checked the phone line,
queried the modem, even made sure it was seated correctly and that it didn't
shake loose somehow. All's XP gives me is Opening port, Dialing ***
***-****, Opening Port, Dialing, Opening Port Dialing about every 3 to 5
seconds. You can hear the modem try to pickup the line but it just won't
and the line is good even into the computer.
My temporary solution: USB modem (which is working over the same phone
line), call Dell to ship new modem out for me to install.
Their solution: Do a system restore. Respectfully, where in heck did they
get this guy? I sat there for 10 minutes explaining what I had done to
isolate the problem, both hardware and software wise (I lost him 5 minutes
into the explanation). He finally said "We will ship out a new modem with
the tech to install it." Ask the guy if the tech is certified at least with
A+ certification (as I do). Response: I don't know, I don't have access to
this information. And I have to wait up to two business days.
What is this tech world coming too?
Dell Computer: $900
Tech Support Frustration Factor: 100%
Unknown Tech with questionable credentials: Priceless.
David Weaver
I went over to the neighbor's and asked to borrow a cup of salt. "What are
you
making?" "A salt lick." -- Steven Wright
To unsub or change your email settings:
//www.freelists.org/webpage/pctechtalk
To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
//www.freelists.org/archives/pctechtalk/
Other related posts:
- » -=PCTechTalk=- Dell Support --- My dog could do it better
