Hi John, This is the second day that I am desperately trying to get help from PCHelpers. One of the Microsoft updates did not install. No matter what I do it just will not install. I wrote about it today, but I am not getting any help. I am a little in a panic about this, because it does say that it is a critical update. Here is the information again. Microsoft .NET Framework 1.1 Service Pack 1 Security Update for Windows 2000, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2 (KB953297) Installation date: 16/10/2009 11:46 AM Installation status: Failed Error details: Code 643 Update type: Important A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system. More information: http://go.microsoft.com/fwlink/?LinkID=127769 Help and Support: http://support.microsoft.com I do not know what all of this means. Please help. Inge -- -------list-services-below----------- Regards, John Durham (list moderator) <http://modecideas.com/contact.html?sig> Freelists login at //www.freelists.org/cgi-bin/lsg2.cgi List archives at //www.freelists.org/archives/pchelpers PC-HELPERS list subscribe/unsub at http://modecideas.com/discuss.htm?sig Latest news live feeds at http://modecideas.com/indexhomenews.htm?sig Good advice is like good paint- it only works if applied.