If they don't get satisfaction from Bushnell, this is a great little option from Woodland Hills and Celestron: http://telescopes.net/store/93607-tripod-heavy-duty-alt-azimuth.html TIm On Apr 26, 2012, at 9:01 AM, LPhxAZ wrote: > Hi all, > > see correspondence below - does anyone have any suggestions for Jim besides > what I wrote to him below about contacting the manufacturer? >