Re: Reluctantly had to put this on an Oracle Satisfaction Survey
- From: Purav Chovatia <puravc@xxxxxxxxx>
- To: howard.latham@xxxxxxxxx
- Date: Fri, 15 Feb 2013 19:57:21 +0530
I would agree with you on quality of technical support but last week
requested a download SR and it was very prompt.
thanks
On Thu, Feb 14, 2013 at 4:34 PM, Howard Latham <howard.latham@xxxxxxxxx>wrote:
> BACKGROUND.
> I requested 11.1 download on a SR
>
> MY COMMENT TO ORACLE
>
> 3 days to make a link available!
> We used to be able to just go and download what we need,
> I had a 2 day upgrade window and had to use another release I already had
> downloaded.
> This is a pattern. ALL THE SRS I HAVE RAISED IN THE LAST 2 YEARS
> HAVE BEEN RESOLVED BY WORKAROUNDS BY US.
> Oracle used to have very good tech support. Where has it gone?
>
> And for the FIRST TIME in 30 years I had to say I wouldn#t recommend
> Oracle.
> Sad Day!
>
> --
> Howard A. Latham
>
>
> --
> //www.freelists.org/webpage/oracle-l
>
>
>
--
//www.freelists.org/webpage/oracle-l
Other related posts:
