How about "friendly fire" / "blue on blue" incidents? Technology: state-of-the-art laser guided armaments Bad process: not being able to tell those guys on the ground are on our side Cheers, APC A P Clarke Software Architect Logica UK Public Sector Division Stephenson House 75 Hampstead Road London UK NW1 2PL Direct Tel: +44 (0)207 230 3160 Fax: +44 (0)207 446 1352 Email: andrew.clarke@xxxxxxxxxx -----Original Message----- From: oracle-l-bounce@xxxxxxxxxxxxx on behalf of David Barbour Sent: Wed 17/09/2008 16:04 To: oracle-l@xxxxxxxxxxxxx Subject: Process Trumps Technology - Oracle Related? Maybe. Need Incisive Thinking Today, my brain is mush. If this goes too far off topic, please feel free to respond to me directly. Looking for an analogy to illustrate to non-technical management that good technology can be totally defeated by bad process. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you.