MOS SR updates not showing dates anymore?
- From: "Rich Jesse" <rjoralist2@xxxxxxxxxxxxxxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Fri, 19 Oct 2012 08:53:53 -0500 (CDT)
Hey all,
Recently (this week?) the MOS interface shows ambiguous "1+ week ago" for
the dates and times updated on SRs. It can make it very difficult to work
on them when they're open for months, not worked on in weeks, and I'm asked
for more information relating to a specific update that happened "1+ months
ago".
While our SR attention issues are much better (thanks to our sales guy
contacting two Support managers for us!), I can't see any customer benefit
for dumbing this down. If it's causing an issue for Support, make it the
default, but give us technical folks the option of having actual dates.
Can I assume everyone's SR interface has been affected? The only saving
grace right now is EM12c, which still uses the Flash interface to MOS, so I
can still get dates and times.
Maybe I'm under-slept, over-caffeinated, and my pet peeve of loathing the
changing of units of measure in reporting an atomic item (e.g.
"human-readable" file sizes -- GRRR!) is getting to me. Maybe I just feel
like venting....
</vent>
Rich
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