Workflow events piling up

  • From: "Shastry(DBA)" <shastry17@xxxxxxxxx>
  • To: ora-apps-dba@xxxxxxxxxxxxx
  • Date: Tue, 14 Jun 2011 17:31:40 +0530

Hello All,

Workflow events are piling up in my R12 environment. I have very less idea
on WF areas and also working with SR but it requires services to be down
with the resolutions so far.
Can someone please suggest or advice if you had similar issue in your
environment and resolved with no downtime which requires to rebuild the WF
tables?

Application version : R 12.0.4
Database version : 10.2.0.4
Host : HP UX 64 bit

EVENT_NAME
STATE                                     COUNT
------------------------------------------------------------
------------------------------------ ----------
oracle.apps.cs.sr.ServiceRequest.updated                     0 =
Ready                                 99765
oracle.apps.jtf.cac.notes.create                             2 =
Retained                              94163
oracle.apps.cs.sr.ServiceRequest.relationshipcreated         0 =
Ready                                 51055
oracle.apps.cs.sr.ServiceRequest.statuschanged               0 =
Ready                                 27422
oracle.apps.cs.sr.ServiceRequest.created                     0 =
Ready                                 12465
oracle.apps.cs.sr.ServiceRequest.updated                     2 =
Retained                              11418
oracle.apps.cs.sr.ServiceRequest.reassigned                  0 =
Ready                                 10796
oracle.apps.jtf.cac.task.createTaskAssignment                0 =
Ready                                 10202
oracle.apps.jtf.cac.task.createTask                          0 =
Ready                                  9013
oracle.apps.fnd.wf.ds.user.updated                           0 =
Ready                                  7752
oracle.apps.jtf.cac.task.updateTask                          0 =
Ready                                  5005
oracle.apps.cs.sr.ServiceRequest.relationshipcreated         2 =
Retained                               4618
oracle.apps.jtf.cac.task.updateTaskAssignment                0 =
Ready                                  3727
oracle.apps.ar.hz.Person.update                              0 =
Ready                                  2997
oracle.apps.fnd.wf.ds.role.updated                           0 =
Ready                                  2928
oracle.apps.wf.notification.send                             2 =
Retained                               2423
oracle.apps.cs.sr.ServiceRequest.statuschanged               2 =
Retained                               2159
oracle.apps.jtf.cac.notes.create                             0 =
Ready                                  1180
oracle.apps.cs.sr.ServiceRequest.reassigned                  2 =
Retained                               1159
oracle.apps.ar.hz.Person.create                              0 =
Ready                                   824
oracle.apps.cs.sr.ServiceRequest.created                     2 =
Retained                                664
oracle.apps.jtf.cac.task.updateTask                          2 =
Retained                                663
oracle.apps.jtf.cac.task.createTaskAssignment                2 =
Retained                                576
oracle.apps.fnd.wf.ds.user.updated                           2 =
Retained                                569
oracle.apps.jtf.cac.task.updateTaskAssignment                2 =
Retained                                528
oracle.apps.jtf.cac.task.createTask                          2 =
Retained                                446
oracle.apps.ar.hz.OrgContact.create                          0 =
Ready                                   116
oracle.apps.ar.hz.Relationship.create                        0 =
Ready                                   116
oracle.apps.ar.hz.Person.create                              2 =
Retained                                 86
oracle.apps.ar.hz.Location.create                            0 =
Ready                                    75
oracle.apps.cs.sr.ServiceRequest.relationshipdeleted         0 =
Ready                                    72
oracle.apps.cs.sr.ServiceRequest.relationshipdeleted         2 =
Retained                                 48
oracle.apps.jtf.cac.notes.update                             2 =
Retained                                 19
oracle.apps.ar.hz.OrgContact.create                          2 =
Retained                                  9
oracle.apps.ar.hz.Relationship.create                        2 =
Retained                                  9
oracle.apps.ar.hz.Location.create                            2 =
Retained                                  6
oracle.apps.cs.sr.ServiceRequest.newcontactadded             0 =
Ready                                     5
oracle.apps.ar.hz.Location.update                            0 =
Ready                                     1


Thanks,
Shastry

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