************************************************************** Net Happenings - From Educational CyberPlayGround ************************************************************** From: "David P. Dillard" <jwne@xxxxxxxxxxxxxxxxxxxxx> Sent: Thu, 13 Feb 2003 11:28:19 -0500 (EST) It is not a well guarded secret that the airline industry has been facing difficult times in recent years. It is not surprising that in these hard times there has been much change, experiment or reorganization in the air travel industry and related industries. The news stories below highlight how one airline is taking the song to some very high notes measured in altitude rather than pitch. ------------------ A Sweet Song? Delta Aims at the Low-Fare Market <http://knowledge.wharton.upenn.edu/articles.cfm?catid=7&articleid=715> On April 15, 2003, a lime-green plane will depart New York City for Florida. On it ride the hopes of Americas third-largest carrier, as Deltas new subsidiary, Song, takes wing. With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental havent been able to achieve. For Song to succeed, it will have to fly in the face of 20 years of airline-industry precedent. Major airlines have tried to spawn low-fare subsidiaries before: Continental had Cal Lite, United had Shuttle By United, US Airways had MetroJet, and Delta itself is discarding Delta Express for its new venture. All of these attempts have failed. No sub-brand has ever succeeded at any carrier anywhere in the world, says airline consultant and writer Joe Brancatelli. ----------------------- Delta tests food sales on 16 flights <http://www.iht.com/articles/86610.html> Article Delta Air Lines has become the latest carrier to test in-flight food sales, trying them out last week on 16 flights between New York and Fort Lauderdale, Florida. "It was actually a very successful test," said Catherine Stengel, a Delta spokeswoman. ----------------------- American Airlines wants a Song, too <http://pacific.bizjournals.com/pacific/stories/ 2003/02/10/daily36.html> Delta Air Lines is building a cut-rate division called Song, and now American Airlines is singing the same tune. AMR Corp. CFO Jeff Campbell, in a Webcast conference Wednesday, confirmed American is looking at creating a discount subsidiary of its own. ----------------------- Delta Lets 'Song' Loose in Low-Fare Market January 29, 2003 By Julie MacIntosh <http://abcnews.go.com/wire/Business/reuters20030129_560.html> NEW YORK (Reuters) - Delta Air Lines <DAL.N>, seeking to win customers lost to discount carriers, said on Wednesday it will launch a new low-fare airline with some of the key features and routes that have made JetBlue Airways Corp. <JBLU.O> a star in a struggling industry. The new airline, called Song, will offer one-way fares ranging from $79 to $299, and operate flights between the Northeastern U.S. and Florida Starting in April. Song's lime-green planes will be equipped with in-flight live satellite television that was pioneered by JetBlue, as well as personal touch-screen monitors, pay-per-view, an MP3 audio library and in-seat Internet connections. ----------------------- Wired for Song By Bryan Corliss Herald Writer <http://heraldnet.com/Stories/03/2/10/16463662.cfm?cityid=21> Passengers on a new airline called Song will get their music from a company headquartered in Bothell. Matsushita Aviation Systems will provide the in-flight entertainment system for Song, Delta Air Lines' soon-to-be-launched low-fare subsidiary. It's a key win for MAS, which is a subsidiary of Japanese Matsushita Corp., a diversified electronics company best known as the maker of Panasonic-brand products. ----------------------- [This Delta innovation is attracting international attention as indicated by the stories immediately above and below. Below is a Bloomberg story carried in the Taipei Times] Delta offers free accoutrements on cheap flights With a new domestic subsidiary called Song, the airline is seeking ways to trim costs without appearing excessively frugal By Doron Levin BLOOMBERG Sunday, Feb 09, 2003,Page 12 <http://www.taipeitimes.com/News/bizfocus/archives/2003/02/09/193956> Delta Air Lines' new low-fare airline won't reduce costs by leasing storage space in overhead bins, nor will it rent them pillows and exit maps. Editorial cartoonists and stand-up comics have been having a grand time satirizing low-fare, low-cost airlines. The high-fare network carriers aren't laughing; they are copying the upstarts with deadly seriousness. "Song," Delta's new domestic subsidiary announced Jan. 29, will charge for in-flight meals, snacks and movies. All tickets will be one-way and cost from US$79 to US$299. Song also hopes to minimize distribution costs by selling as much as 70 percent of its tickets through its Web site and agents, though it will pay commissions to independent travel agents. ----------------------- Flights to the Northeast, for a Song New subsidiary of Delta Airlines to offer bargain flights out of Southwest Florida International Airport Thursday, February 6, 2003 By JOHN HENDERSON, jfhenderson@xxxxxxxxxxxxxx <http://www.naplesnews.com/03/02/business/d900169a.htm> Delta recently posted a four-quarter net loss of $363 million. The industry has been struggling since the Sept. 11 terrorist attacks. Discount airlines like JetBlue and Southwest Airlines have drawn business and leisure travelers away from the major carriers. Delta has cut back its Delta Express service since the terrorist attacks, and Song will replace Delta Express. Delta said it will spend about $65 million to launch Song. Delta is reconfiguring 36 Boeing 757s from two classes of service to all-coach with 199 seats. Song will offer personal video monitors at every seat with touch-screen technology, including credit-card swipe capability. The company is also entering into agreements with retailers to sell products to passengers while they are on the plane, Cassidy said. All of Song's planes will be equipped with video screens carrying 24 channels of satellite television, Internet connections, and video games that let passengers play against each other. ----------------------- UPDATE 1-Delta unveils new low-fare "Song" airline Reuters, 01.29.03, 9:25 AM ET Forbes <http://www.forbes.com/home_europe/newswire/2003/01/29/rtr862812.html> ----------------------- Delta's Song Could Rock JetBlue Lisa DiCarlo, 01.29.03, 2:15 PM ET Forbes <http://www.forbes.com/home_asia/2003/01/29/cx_ld_0129delta.html> NEW YORK - It took Delta Air Lines more than three years to answer JetBlue Airways' assault on its business in the busy Northeast-to-Florida corridor, but now its hand has finally been forced. Delta's discount carrier, called Song, will launch in April, but will JetBlue be singing the blues? The new Delta (nyse: DAL - news - people ) subsidiary will mimic JetBlue (nasdaq: JBLU - news - people ) in that it will fly single-class planes direct from the Northeast to several cities in Florida. According to Song spokesperson Stacy Geagan, Delta will "gut and rebuild" existing 757s, "so they look and feel like new." The planes will have a mixture of paid and free digital services such as satellite television, MP3 audio, video-on-demand and videogames. JetBlue heavily promotes its free satellite television and leather seats; Delta will have both. ----------------------- Delta President Frederick Reid Addresses the Future of Commercial Aviation; Airlines Will Win on Cost, Partnerships and Product Diversification Tuesday February 4, 12:08 pm ET <http://biz.yahoo.com/prnews/030204/attu016_1.html> "We must evolve as an industry," Reid said in his remarks. "September 11 was the meteor strike that altered our ecosystem forever, as measured by the dramatic decline in revenue since that day." The full text of the remarks by President Frederick Reid may be found at this URL: <http://biz.yahoo.com/prnews/030204/attu016_1.html> ----------------------- Actually, while I, not unlike others on this topic, could not resist a pun in my title about this new service, the flights look to provide much in the way of ammenities, even if some are provided to the consumer at added cost. Access to such high technology resources may greatly entice customers to use this low cost flight option. Those teaching courses in which the topic of changes in an industry in troubled times is a germaine area for course content or student research, may find studies of the airline industry in this decade to be a powerful topic for exploring how outside events impact and change corporations and industries. Sincerely, David Dillard Research Librarian david@xxxxxxxxxxxxxxx ECP RingLeader http://www.edu-cyberpg.com/ringleaders/davidd.html Temple University (215) 204 - 4584 jwne@xxxxxxxxxxxxxxxx ************************************************************** The Net Happenings mailing list is a service of Educational CyberPlayGround - http://www.edu-cyberpg.com/ ************************************************************** Linking and Announcements For Net Happenings are provided by http://www.EricWard.com and http://www.URLwire.com ************************************************************** If you have any questions, concerns, suggestions, or would like to sponsor the Net Happenings service - <http://www.edu-cyberpg.com/Community/Subguidelines.html> Subscribe | Unsubscribe | Change Email Preferences - <http://www.edu-cyberpg.com/Community/NetHappenings.html> **************************************************************