Theresa: I just checked the Firefox 3.0.5 knowledge Base and did not find anything that specificatlly addressed your problem. But there is a Live Chat option. If you go to Firefox/Help/Ask a Question/Live Chat, you'll see a listing of the hours they are open M-Fr, PST. They are not open 24/7. It might be worth it to see if the Live Chat people can help you find a solution. Have found solutions to my problems using the Live Chat option in connection with other applications. Leith >Firefox 3.0.5 > >T --- MUGLO information at <http://www.freewebs.com/muglo> Manage your account options at <//www.freelists.org/cgi-bin/lsg2.cgi>