[muglo] Fwd: Bubble Jet Printer / iP3000 - Driver Software
- From: Paul Thomas <paul_thomas@xxxxxxxxxx>
- To: MUGLO List <muglo@xxxxxxxxxxxxx>
- Date: Thu, 2 Nov 2006 19:44:12 -0500
I received the following message back from Canon. Does it seem
reasonable to you? I always understood that one should not take out
the print head although it is suggested here?
Any comments?
Paul
Begin forwarded message:
>
> Dear Paul Thomas
>
> Thank you for your E-mail inquiry regarding the Canon PIXMA iP3000
>
> Replacing the ink tank(s) when they are not empty may affect the ink
> sensor on the printer. If you have replaced an ink tank when it was
> not empty, the status monitor may continue to read the same level of
> ink that it was reading in the other ink tank. You may take the ink
> tanks and the print head out and put them back in. If the problem
> persist, I recommend uninstalling the printer driver. Once you have
> uninstalled the printer driver, you can download and install the
> updated printer driver from the web site listed below.
>
> http://canon.ca/english/index-customersupport.asp?pid=290
>
> Please follow the procedure below to uninstall the driver and
> re-install:
>
> 1) Double-click the hard drive icon.
> 2) Double-click the Library folder.
> 3) Double-click the Printers folder.
> Take the Canon folder and dump into the trash.
> Then empty the trash and restart the computer.
> Now try to re-install the downloaded driver.
>
> If the ink sensor does not reset itself, you will need to leave the
> situation as it is until the ink tank runs completely empty. Once it
> reads empty and you replace the ink tank, the ink sensor will
> automatically reset itself.
>
> If you continue to experience the same issue, you will need to let the
> display read the level of ink until it gives you the message that it
> is empty again. Once the ink tank runs empty and you replace the ink
> tank with a new ink tank, the ink counter will automatically reset
> itself after.
>
>
>
> Should you require further assistance, please feel free to email us or
> visit our customer support website at http://www.canon.ca
>
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