[mso] Re: very frustrated here outlook will not use word as editor/access will not work/word does not work
- From: Mike Breen <mikebreen@xxxxxxxxxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Wed, 28 Sep 2005 03:34:20 +0100
TRY THIS
A few things you can check - in OUTLOOK, you have the option of using WORD as
your email editor, or Outlook itself. From what it sounds like, you may have it
set to the first one. Start OUTLOOK, and goto TOOLS => OPTIONS => MAIL FORMAT
and uncheck "Use Microsoft Word as your email editor". See if that makes a
difference.
also do you have Symantec installed??
See the Microsoft Knowledge Base articles, You cannot use Word as your e-mail
editor when Symantec Norton AntiVirus is installed on your computer and
Outlook/WordMail Tries to Use Word Viewer as Editor.
http://support.microsoft.com/default.aspx?scid=kb;en-us;329382&Product=wrd
You cannot use Word as your e-mail editor when Symantec Norton AntiVirus is
installed on your computer
and
http://support.microsoft.com/?kbid=166050
Outlook/WordMail Tries to Use Word Viewer as Editor
or
Try this. Open My Computer and go to Tools > Folder Options and click on the
File Types tab. Click on (NONE) URL:MailTo Protocol > Advanced. Make sure that
open is selected and click on Edit. Where it say's "Application used to perform
action" paste the below string.
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE" -c IPM.Note /m "%1"
and click OK. Reboot and let us know if this helped.
Last suggestion edit HotKeys
upgrading; however, a file-level view of the Outlook folder in C:\\Program
Files may indicate an "Office 10" and an "OFFICE 11," so assuming that it was
upgraded at some point (I don't recall specifically simply because XP routinely
asks me to upgrade MS programs on my computer!). However, the registry edit
link you provided does not include deletion instructions for Office 10, only 8
and 9.
Update: OK, this is getting very not-funny. I did everything it said, including
the necessary backups. I deleted the Office/8 and Office/9 keys in LOCAL
MACHINE and CURRENT USER. I did a reboot and fired up Outlook again. Same
problem.
Alternatively do a restore point to a date prior when your systerm worked ok
Hope these help
Mike
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