[mso] Re: strange problem with attachments - Outlook 2003
- From: Errol & Estelle Sapir <errol@xxxxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Tue, 27 Jul 2004 08:26:42 +0200
Hi Elise
As someone who works in different character modes I'm pretty sure the
problem is on the receiving end. A couple of questions:
Do the receivers have this problem with ALL their e-mail or only from
your client?
In their receiving program (outlook, outlook express or whatever) have
they gone to "view>character encoding and played around with the encodes?
A stupid question but do the receivers have Word? or the correct version
of it. If for example they have Word 95 there may be the problem!
Errol
Elise C. Miller wrote:
> Hi everyone,
> Bear with me as I'm not entirely sure this is an Outlook problem but I'm
> posting it in several places hoping I'll figure out where the problem is
> so we can get to the bottom of it. I have a client using Outlook 2003
> on Windows XP and sending emails to a number of different recipients.
> The emails contain Office attachments - mostly Word files - in versions
> 2003, 2002 and 2000 (the problem happens in all three versions). The
> problem is that some of the recipients are having problems with the
> attachments - they can open them, but all they see is machine code
> instead of the correct message content. Even when she zips the
> attachment, the machine code thing still happens after unzipping. The
> recipients experiencing this are at AOL, earthlink, and MSN. I know
> that AOL can be weird, so I would normally just say AOL is AOL and not
> go much further than that, but I'm curious about why it would be
> happening with folks at earthlink and MSN. It is my understanding that
> those folks use Outlook for their received email. The other weird thing
> is that it's not all AOL, Earthlink or MSN recipients - only a few. And
> it happens all the time with just those recipients.
>
> Does this sound even remotely familiar to anyone? Any hints on where I
> should go to find what is causing this? I'm not sure it's Office, but
> I'm also not sure it's not, so that's why I'm posting.
>
> Thanks,
> Elise
>
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